Team Lead - Fishing/Marine

Bass Pro Shops•Buda, TX

14d

About The Position

Under the supervision of the Group Sales or Department Manager, the Team Leader gives daily direction to associates in a store department. The role covers merchandise presentation, inventory control, pricing, sales enhancements, stocking, and customer service activities. The Team Lead supports departmental sales, gross margin, inventory shrinkage, and payroll goals; coordinates day-to-day department operations; and helps deliver a pleasant, productive, and legendary customer experience. The Team Lead helps staff, train, schedule, coach, and motivate associates, and works with management and Human Resources to address customer and associate concerns and support performance management. The role also maintains product expertise, leads product demonstrations, supports special events, and helps ensure merchandise assortments, inventory, displays, signage, pricing, and advertised items are accurate and properly maintained. Other duties may be assigned.

Requirements

High school diploma or equivalent.
2 to 4 years of experience in retail sales.
Ability to calculate figures and amounts such as discounts, commissions, and percentages.
Ability to read and analyze certain reports.
Ability to effectively present information and respond to questions from managers, associates, customers, and the public.
Ability to conduct meetings and presentations to groups.
Proficiency with PC-based word processing, spreadsheets, database management, electronic point-of-sale, and inventory management systems.
Strong interpersonal skills and ability to establish and maintain effective working relationships with coworkers, associates, customers, and Corporate Staff.
Ability to meet the listed physical requirements, including standing or walking throughout the shift and moving or lifting objects as described.

Nice To Haves

Supervisory experience.

Responsibilities

Support the Group Sales or Department Manager in achieving departmental sales, gross margin, inventory shrinkage, and payroll goals.
Provide daily direction to department associates and prepare task lists.
Execute merchandising directives and maintain corporate plan-o-grams.
Help ensure customers have a pleasant and productive shopping experience, and maintain a high level of customer service.
Assist with staffing, interviewing, selection recommendations, training coordination, performance appraisal input, and weekly work scheduling.
Coach and motivate associates to promote positive customer relations and a productive, team-oriented work environment.
Resolve customer and associate opportunities with the Group Sales or Department Manager and Human Resources Manager.
Maintain product expertise through ongoing training and conduct product demonstrations for staff.
Assist with special events, pricing and UPC integrity, assortment decisions, inventory accuracy, and the display, signage, and pricing of advertised items.
Assist management with supervisory responsibilities, including planning and assigning work, directing and evaluating performance, addressing complaints, and resolving problems.
Help customers make buying decisions by identifying and evaluating needs, recommending products, and promoting programs such as CLUB Membership, VOC, and In-Store Pick-up.
Perform other duties as assigned.

Benefits

Discounts on retail merchandise, restaurants, resorts, and conservation attractions.
Medical benefits.
Dental benefits.
Vision benefits.
Health Savings Account.
Flexible Spending Account.
Voluntary benefits.
401(k) retirement savings.
Paid holidays.
Paid vacation.
Paid sick time.
Bass Pro Cares Fund.