Team Lead - Fishing

Bass Pro Shops•Bridgeport, CT

About The Position

Under the supervision of the Group Sales or Department Manager, the Team Leader provides daily direction to associates in a store department, including merchandise presentation, inventory control, pricing, sales enhancements, stocking, and customer service. The role supports departmental sales, gross margin, inventory shrinkage, and payroll goals, and helps provide a pleasant and productive shopping experience for customers. The Team Leader supports staffing, interviewing, training, scheduling, coaching, and performance evaluation activities. The role maintains product expertise, coordinates product demonstrations and special events, and helps ensure pricing, assortments, inventory, displays, signage, and advertised items are accurate. The position also assists customers with purchasing decisions and promotes programs such as CLUB Membership, VOC, and In-Store Pick-up. This role involves standing and walking throughout the shift, occasional ladder use and operation of machinery or vehicles, and handling objects ranging from light items to items of 100 pounds or more with team lifting as needed. Applications are accepted on an ongoing basis.

Requirements

High school diploma or equivalent.
Two to four years of experience in retail sales.
Ability to calculate figures and amounts such as discounts, commissions, and percentages.
Ability to read and analyze certain reports.
Ability to effectively present information and respond to questions from managers, associates, customers, and the general public.
Ability to conduct meetings and presentations to groups.
Proficiency with PC-based word processing, spreadsheets, database management, electronic point-of-sale, and inventory-management systems.
Strong interpersonal skills and ability to establish and maintain effective working relationships with coworkers, associates, customers, and Corporate Staff.
Ability to stand and/or walk constantly during a shift; occasionally ascend or descend ladders, stairs, or ramps; and occasionally perform repetitive motions involving wrists, hands, or fingers.
Ability to occasionally operate machinery, power tools, motor vehicles, or heavy equipment, and occasionally work in tight or confined spaces or noisy environments.
Ability to move objects up to 20 pounds constantly and occasionally move and lift objects up to 100 pounds or more, using a team lift as needed.

Nice To Haves

Supervisory experience.

Responsibilities

Support the Group Sales Manager or Department Manager in achieving departmental sales, gross margin, inventory shrinkage, and payroll goals.
Provide daily direction to department associates and prepare task lists.
Execute merchandising directives and maintain plan-o-grams established by the Corporate Office.
Help ensure a pleasant, productive shopping experience and provide a high level of customer service.
Assist with staffing by participating in interviews, recommending candidates, coordinating training, preparing weekly schedules, and providing input for performance appraisals.
Coach and motivate associates to promote positive customer relations and a productive, team-oriented work environment.
Resolve customer and associate opportunities in coordination with the Group Sales Manager or Department Manager and Human Resources Manager.
Maintain product expertise through ongoing training and conduct product demonstrations for staff.
Assist with special events, pricing and UPC integrity, assortments, inventory accuracy, and the display, signing, and pricing of advertised items.
Assist with supervisory duties, including training, planning, assigning and directing work, evaluating performance, addressing complaints, and resolving problems in accordance with company policies and applicable laws.
Assist customers with buying decisions by identifying and evaluating their needs and making product recommendations.
Promote programs including CLUB Membership, VOC, and In-Store Pick-up.
Perform other duties as assigned.