Fishing Team Lead

Bass Pro Shops•Miami, FL

12d

About The Position

Under the supervision of the Group Sales or Department Manager, the Fishing Team Lead gives daily direction to associates in the department. The role supports merchandise presentation, inventory control, pricing, sales enhancements, stocking, and customer service activities, while helping the department meet sales, gross margin, inventory shrinkage, and payroll goals. The Team Lead helps create a productive, team-oriented work environment and a pleasant shopping experience for customers. Responsibilities include directing and training associates, supporting staffing and performance processes, maintaining merchandise and pricing standards, and helping coordinate special events. The role also provides product expertise and assists customers with buying decisions and relevant store programs.

Requirements

High school diploma or equivalent.
Two to four years of retail sales experience.
Ability to calculate figures and amounts, including discounts, commissions, and percentages.
Ability to read and analyze reports.
Ability to present information effectively and respond to questions from managers, associates, customers, and the general public.
Ability to conduct meetings and presentations for groups.
Proficiency with PC-based word processing, spreadsheets, database management, electronic point-of-sale, and inventory management systems.
Strong interpersonal skills.
Ability to establish and maintain effective working relationships with coworkers, associates, customers, and corporate staff.
Ability to perform the physical demands of the role, including standing and walking throughout the shift, occasional ladder use, operating machinery or vehicles, and moving objects up to 20 pounds constantly and up to 100 pounds or more occasionally with team-lift assistance as needed.

Nice To Haves

Supervisory experience.

Responsibilities

Support the Group Sales Manager or Department Manager in achieving departmental sales, gross margin, inventory shrinkage, and payroll goals.
Provide daily direction to department associates and prepare task lists.
Execute merchandising directives and maintain corporate planograms.
Help ensure a pleasant and productive shopping experience for customers.
Assist with staffing, interviewing, selection recommendations, training, performance appraisal input, and weekly work schedules.
Coach and motivate associates to support positive customer relations and a productive team-oriented workplace.
Resolve customer and associate issues with the Group Sales Manager or Department Manager and Human Resources Manager.
Maintain a high level of personal customer service and meet or exceed company customer service results.
Maintain product expertise through ongoing training and conduct product demonstrations for staff.
Assist with coordinating special events, maintaining pricing and UPC integrity, determining assortments, ensuring inventory accuracy, and maintaining displays, signs, and advertised-item pricing.
Assist with supervisory responsibilities, including planning and assigning work, directing and evaluating performance, addressing complaints, resolving problems, and maintaining a harassment-free environment.
Help customers make buying decisions by identifying and evaluating their needs and recommending products.
Promote programs including CLUB Membership, VOC, and In-Store Pick-up.
Perform other duties as assigned.