Team Lead - Fishing

Bass Pro Shops • Bridgeport, CT

7d

About The Position

Under the supervision of the Group Sales or Department Manager, the Team Leader provides daily direction to associates in a store department. The role covers merchandise presentation, inventory control, pricing, sales enhancements, stocking, and customer service. The Team Leader supports departmental sales, gross margin, inventory shrinkage, and payroll goals while helping deliver a pleasant, productive, and legendary customer experience.

The role includes coordinating associate staffing, training, schedules, and performance feedback; maintaining merchandising directives, planograms, pricing, displays, and inventory accuracy; and helping resolve customer and associate concerns. The Team Leader maintains product expertise, conducts product demonstrations, supports special events, and assists customers with purchasing decisions and relevant store programs. Duties are performed within company policies and procedures, with independent judgment used to assess needs and recommend improvements.

Requirements

• High school diploma or equivalent.
• Two to four years of retail sales experience.
• Ability to calculate figures and amounts such as discounts, commissions, and percentages.
• Ability to read and analyze reports.
• Ability to present information effectively and respond to questions from managers, associates, customers, and the public.
• Ability to conduct meetings and presentations for groups.
• Proficiency with PC-based word processing, spreadsheets, database management, electronic point-of-sale, and inventory-management systems.
• Strong interpersonal skills and ability to establish and maintain effective working relationships with coworkers, associates, customers, and corporate staff.

Nice To Haves

• Supervisory experience.

Responsibilities

• Support the Group Sales Manager or Department Manager in meeting departmental sales, gross margin, inventory shrinkage, and payroll goals.
• Provide daily direction to department associates and prepare task lists.
• Execute merchandising directives and maintain corporate planograms.
• Help ensure a pleasant and productive shopping experience for customers.
• Assist with staffing, interviewing, selection recommendations, training, performance-appraisal input, weekly schedules, coaching, and associate motivation.
• Resolve customer and associate concerns with the Group Sales Manager or Department Manager and Human Resources Manager.
• Maintain strong personal customer service and meet or exceed company-average customer service results.
• Maintain product expertise through ongoing training and conduct product demonstrations for staff.
• Assist with special events, pricing and UPC integrity, product assortments, inventory accuracy, and the display, signing, and pricing of advertised items.
• Assist with supervisory responsibilities, including planning and assigning work, evaluating performance, addressing complaints, resolving problems, and maintaining a positive, harassment-free workplace.
• Help customers make buying decisions by identifying and evaluating their needs and making product recommendations.
• Promote programs including CLUB Membership, VOC, and In-Store Pick-up.
• Perform other duties as assigned.

Benefits

• Discounts on retail merchandise, restaurants, resorts, and conservation attractions
• Medical
• Dental
• Vision
• Health Savings Account
• Flexible Spending Account
• Voluntary benefits
• 401(k) retirement savings
• Paid holidays
• Paid vacation
• Paid sick time
• Bass Pro Cares Fund

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED