Team Lead - Fishing/Marine
About The Position
Under the supervision of the Group Sales or Department Manager, the Team Leader provides daily direction to associates in a store department, including merchandise presentation, inventory control, pricing, sales enhancements, stocking, and customer service. The role supports departmental sales, gross margin, inventory shrinkage, and payroll goals while helping ensure a pleasant and productive shopping experience for customers. The Team Leader helps staff, train, schedule, coach, and motivate associates; participates in interviews and makes selection recommendations; and provides input on performance appraisals. The role supports merchandising and promotional directives, product knowledge, special events, pricing and UPC integrity, assortment decisions, inventory accuracy, and the display, signing, and pricing of advertised items. It also helps resolve customer and associate concerns and assists with supervisory responsibilities in accordance with company policies and applicable laws. The Team Leader provides customer-focused buying assistance by identifying and evaluating customer needs, recommending products, and promoting programs such as CLUB Membership, VOC, and In-Store Pick-up. The role requires ongoing product knowledge development and conducting product demonstrations for staff. Other duties may be assigned.
Requirements
- High school diploma or equivalent.
- 2 to 4 years of experience in retail sales.
- Ability to calculate figures and amounts such as discounts, commissions, and percentages.
- Ability to read and analyze reports.
- Ability to present information effectively and respond to questions from managers, associates, customers, and the public.
- Ability to conduct meetings and presentations for groups.
- Proficiency with PC-based word processing, spreadsheets, database management, electronic point-of-sale, and inventory management systems.
- Strong interpersonal skills.
- Ability to establish and maintain effective working relationships with coworkers, associates, customers, and corporate staff.
- Ability to exercise independent judgment, analyze problems, perform needs assessments, and adapt broad guidelines to achieve desired results.
- Ability to meet the physical demands of the role, including standing or walking throughout a shift, occasional ladder and stair use, repetitive hand and wrist motions, occasional machinery and vehicle operation, and moving objects up to 20 pounds constantly and up to 100 pounds or more occasionally with team lifting as needed.
- Ability to occasionally work in tight or confined spaces and noisy environments.
Nice To Haves
- Supervisory experience in retail.
Responsibilities
- Support the GSM/DM in achieving departmental sales, gross margin, inventory shrinkage, and payroll goals.
- Provide daily direction to department associates and prepare task lists.
- Execute merchandising directives and maintain corporate plan-o-grams.
- Help ensure a pleasant and productive shopping experience for customers and maintain strong personal customer service results.
- Assist with staffing, interviewing, selection recommendations, training, performance appraisal input, and weekly scheduling.
- Coach and motivate associates to promote positive customer relations and a productive, team-oriented work environment.
- Resolve customer and associate opportunities in coordination with the GSM/DM and HR Manager.
- Maintain product expertise through ongoing training and conduct product demonstrations for staff.
- Assist with special events, pricing and UPC integrity, assortment decisions, inventory accuracy, and the display, signing, and pricing of advertised items.
- Assist with supervisory activities, including planning and assigning work, directing and evaluating performance, addressing complaints, and resolving problems.
- Help maintain a positive, harassment-free work environment.
- Assist customers with buying decisions by assessing needs, recommending products, and promoting CLUB Membership, VOC, and In-Store Pick-up.
- Perform other duties as assigned.
Benefits
- Discounts on retail merchandise, restaurants, resorts, and conservation attractions
- Medical insurance
- Dental insurance
- Vision insurance
- Health Savings Account
- Flexible Spending Account
- Voluntary benefits
- 401(k) retirement savings
- Paid holidays
- Paid vacation
- Paid sick time
- Bass Pro Cares Fund
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
