Team Lead

Tractor Supply Company•Ft Myers (Estero), FL

22d•Onsite

About The Position

The Team Leader supports Store leadership, delivers Legendary Service, coaches Team Members, and owns assigned sales-floor presentation areas. Team Leaders are expected to be top-selling Team Members, with ownership of Power Panels, Clipstrips, Endcaps, Clothing recovery, and assigned BOPIS/OMNI support according to store needs. The role leads assigned Team Members during shifts and supports store readiness, customer engagement, and safe, consistent operations. The work is generally indoors in a moderately noisy environment, with hard indoor and outdoor surfaces and adequate lighting and temperature. The role may also involve working outdoors in adverse weather. Shifts vary by store, are generally at least four hours, and may exceed eight hours. The position is non-sedentary and requires mobility throughout the store and outdoor areas, operation of store equipment, and the ability to perform the listed physical tasks with or without reasonable accommodation. Tractor Supply describes its total rewards package as including medical, dental, and vision coverage, company-paid life and disability insurance, paid parental leave, tuition reimbursement, and adoption and surrogacy assistance. The description states that benefit eligibility details vary according to full- or part-time status and applicable service and hours requirements.

Requirements

Must be at least 18 years of age.
Must possess a valid driver’s license.
Must be able to read, write, and count accurately, regardless of education level.
Must be able to perform the principal responsibilities of Team Members.
Must have strong interpersonal skills and the ability to resolve issues ethically and with minimal conflict.
Must be able to complete required training, including training and certification for dispensing propane and other business needs.
Must be able to move merchandise weighing up to 50 pounds throughout the store.
Must be able to push and pull merchandise weighing up to 2,000 pounds with proper material-handling equipment, such as a pallet jack.
Must be able to occasionally lift or reach merchandise overhead and frequently stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders.
Must be able to move throughout the store for an entire shift and safely access the selling floor, side lot, stock area, and register area.
Must be able to safely and accurately operate equipment needed to run a store, including a dolly, hand truck, forklift, baler, computer, and cash register.
Must be able to process information and merchandise through the point-of-sale system and complete documentation.
Must be able to communicate effectively in writing and verbally with Team Members and customers.
Must be able to handle and be in contact with birds/poultry.
Must be able to travel as required for district needs and drive or operate a vehicle for business needs.
Must have the physical and mental stamina to move throughout the distribution center and outdoor areas quickly and safely.

Nice To Haves

Retail experience and/or farming, ranching, pet/equine, or welding knowledge is strongly preferred.
Supervisory experience is preferred.
A high school diploma or equivalent is preferred but not required.
Basic computer skills.

Responsibilities

Maintain regular and predictable attendance.
Work scheduled shifts and be available for varied hours, days, nights, weekends, and overtime as business needs dictate.
Follow and enforce policies and procedures to maintain a safe and productive work environment.
Deliver Legendary Service and reinforce expected service behaviors through customer engagement, Team Member coaching, and accountability for execution.
Use A+ Coaching to celebrate and develop Team Members, improve selling behaviors, and reinforce operating standards.
Model selling behaviors and perform as one of the store’s top-selling Team Members.
Own Power Panel execution, maintenance, replenishment, signing, and recovery.
Own Clipstrip execution, maintenance, replenishment, signing, and recovery.
Own Endcap execution, maintenance, signing, and recovery.
Complete full weekly Clothing Department recovery, including assigned standards and follow-up.
Support BOPIS/OMNI execution, including picking, staging, customer handoff, and follow-up as assigned.
Lead assigned Team Members during shifts through task delegation, follow-up, service expectations, and safe work practices.
Support front-end, sales-floor, recovery, and customer-engagement routines as assigned by the Store Manager or Sales Manager.
Support store readiness by owning and maintaining Power Panels, Clipstrips, Endcaps, and Clothing.
Operate cash register/computer, forklift, and other equipment as needed, and assist customers with loading purchases.
Complete related documentation accurately and promptly.
Obtain licenses or certifications as needed by the business.
Train Team Members on the appropriate application of policies and procedures.
Travel as required in support of district needs and drive or operate a vehicle for business needs.
Perform other duties as assigned.