Team Lead

Potomac Family Dining Group•Waynesboro, VA

13d•Onsite

About The Position

The Team Lead is a supervisory position primarily responsible for leading a shift, team members, and processes to deliver superior food and beverage service to restaurant guests in accordance with Potomac Family Dining Group and Applebee’s brand standards for timeliness, accuracy, and guest service. The role assists in supervising the restaurant environment during scheduled shifts, with very limited decision-making authority, and may supervise any hourly Team Member working during the shift. The Team Lead helps ensure prompt, friendly service; responds to guest complaints; supports a high-quality guest experience; teaches and enforces alcohol awareness; maintains inventory, product quality, safety, security, organization, cleanliness, and sanitation; and completes assigned opening and closing administrative tasks. The role also handles cash procedures, alcohol service compliance, and delivery acceptance and audits. The position requires a flexible schedule of 20–40 hours per work week, including mornings, mid-day shifts, evenings, weekends, and holidays. Travel is negligible.

Requirements

Must be at least 21 years old.
High school degree or GED required.
English reading, writing, basic math, and verbal communication skills required.
Reliable transportation and a government-issued driver’s license required.
Ability to pass a company background check.
Proven ability to handle complex customer service situations.
1–2 years of supervisory experience; casual dining or bar service experience preferred.
Ability to work 20–40 hours per work week on a flexible schedule including mornings, mid-day shifts, evenings, weekends, and holidays.
Ability to wipe down tables and booth seats and pick up floor debris.
Ability to transport plates, glasses, and baskets between the service bar and kitchen more than 30 times per shift.
Mobility throughout the entire shift and ability to stand and exert fast-paced mobility for periods of up to four hours.
Ability to transport glass racks and cases weighing up to 25 pounds, up to 15 times per shift.
Good balance and ability to reach, bend, stoop, and kneel; frequent lifting of up to 50 pounds.
Frequent immersion of hands in water every five minutes throughout a shift.
Ability to speak clearly and listen attentively to guests and other employees.
Key competencies include sound judgment, decision-making, problem-solving, organization and planning, communication, attention to detail, coaching, accountability, and friendliness/engagement.

Nice To Haves

ServeSafe Alcohol Certification is a plus.
Bilingual experience is a plus.
Supervisory experience in casual dining or bar service is preferred.

Responsibilities

Lead shifts, team members, and processes to deliver food and beverage service according to company and brand standards.
Assist in supervising the restaurant environment during scheduled shifts.
Ensure prompt, friendly service according to company guidelines.
Build a culture guided by the company Vision and Mission, focused on people, profits, and guest experience.
Ensure prompt response to and correction of verbal guest complaints.
Promote a high-quality guest experience through table touches and proactive resolution of potential guest issues.
Teach and enforce alcohol awareness.
Assist in maintaining adequate inventory levels.
Ensure product preparation and presentation meet company standards.
Ensure safety and security programs follow company policy and government standards, and report concerns to the Associate or General Manager.
Promote restaurant organization, cleanliness, and sanitation.
Complete assigned administrative functions associated with restaurant opening and closing procedures.
Ensure cash handling procedures comply with company and brand policy.
Manage alcohol service in accordance with state and federal laws and regulations and company and brand policies and standards.
Accept and audit deliveries.
Assist in supervising Team Member performance.
Maintain professionalism, ethics, integrity, and a role-model image.
Perform other related duties as required and assigned.