Team Lead

Planet Fitness - Baseline Fitness • Shakopee, MN

12d • $15 - $15 • Onsite

About The Position

The Team Lead assists in overseeing gym operations to ensure a positive member experience. The role supports staff training and development, member service, front desk operations, team member management, club cleanliness, marketing efforts, and inventory and reporting needs. The Team Lead also provides backup support to the Club Manager as needed.

Requirements

• Honesty and a good work ethic.
• Strong customer service skills.
• Strong communication, organizational, and leadership skills.
• Basic computer proficiency.
• Ability to stand and walk for at least 75% of the shift.
• Ability to talk in person or on the phone for at least 75% of the shift.
• Ability to lift up to 50 pounds less than 30% of the time.
• Demonstrated customer-service behavior that communicates and interacts with customers, coworkers, and the public in a way that exceeds their wants and needs.
• Active listening, empathy, and collaboration to solve customer concerns.
• Problem-solving skills, including recognizing and defining problems, analyzing relevant information, considering alternative solutions, and seeking additional assistance when needed.
• Diplomacy and appropriate behavior and language in all interactions.
• Ability to maintain timely communication with team members and supervisors to increase productivity and prevent misunderstandings or disagreements.

Responsibilities

• Assist in training and developing staff.
• Assist with member service oversight and ensure staff provide a great customer experience.
• Handle front desk tasks, including answering calls politely and assisting with questions or concerns, taking information calls, and assisting with member check-ins, sign-ups, cancellations, and account updates.
• Meet potential members and provide gym tours.
• Help resolve member service issues and questions.
• Assist with team member management and provide backup support to the Club Manager as needed.
• Ensure adherence to company policies and procedures.
• Help create and maintain a positive image for the club.
• Assist in overseeing gym cleanliness and appearance.
• Assist in managing marketing efforts and ensure team members know about and are trained on current promotions.
• Assist with ordering supplies, maintaining inventory, and tracking reports as needed.

Benefits

• Dollars for Scholars Program
• Employee Appreciation Program
• Free membership for self and one family member or friend
• Team Member Support Team
• Health, dental, and vision insurance
• Critical illness insurance
• Short-term disability insurance
• Accident insurance
• Voluntary life insurance
• Pet insurance
• HSA
• Advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed