Team Lead

North Carolina Locations • Charlotte, NC

4d • Onsite

About The Position

La La Land Kind Cafe is a coffee shop and movement dedicated to spreading kindness, positivity, and inclusivity. Its mission is to make every guest feel valued and uplifted by creating a welcoming space centered on warmth and genuine human connection.

The Team Lead oversees daily operations and ensures a smooth workflow during assigned shifts. The role includes supervising and supporting team members, maintaining high standards of customer service, and ensuring compliance with company policies. It requires physical stamina and the ability to stand, bend, and walk for extended periods in a dynamic, fast-paced environment.

Requirements

• Previous experience in a supervisory role.
• Strong leadership and communication skills.
• Ability to work in a fast-paced environment and handle multiple tasks effectively.
• A positive attitude and a commitment to delivering excellent customer service.
• Knowledge of sanitation regulations.
• Flexibility to work various shifts, holidays, and weekends.
• Food handler certification.
• Ability to stand for extended periods, up to 8 hours.
• Frequent bending, stooping, and reaching to perform tasks such as cleaning and organizing.
• Ability to walk throughout the store or facility to oversee operations and assist team members.
• Ability to lift and carry items up to 25 pounds, such as supplies and inventory.
• Manual dexterity to operate equipment such as cash registers and computers.

Responsibilities

• Supervise and coordinate team members to ensure efficient operations during shifts.
• Monitor employee performance and provide coaching or feedback to improve productivity.
• Address customer inquiries and resolve complaints promptly and professionally.
• Ensure compliance with company policies, procedures, and safety standards.
• Assist with inventory management, including receiving and stocking supplies.
• Maintain a clean and organized work environment.
• Complete administrative tasks accurately.
• Train new employees and provide ongoing support to existing team members.
• Collaborate with management to achieve company goals and improve operations.
• Assist in scheduling and workforce planning to ensure adequate coverage.
• Support marketing and promotional activities as needed.
• Participate in team meetings and contribute to process improvement initiatives.
• Act as a liaison between team members and upper management to communicate concerns or suggestions.

Benefits

• Medical, dental, and vision coverage.
• Company discounts.
• Free drinks while on shift.
• Internal growth opportunities.
• $15.00 an hour, plus tips.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed