Team Lead

Planet Fitness - Baseline Fitness•Waterloo, IA

34d•Onsite

About The Position

The Team Lead assists with overseeing gym operations to ensure a positive member experience. The role supports staff development, member service, front desk operations, team member management, marketing, inventory, and the cleanliness and appearance of the club. The Team Lead also provides backup support to the Club Manager as needed.

Requirements

Honesty and a strong work ethic.
Strong customer service skills.
Strong communication, organizational, and leadership skills.
Basic computer proficiency.
Ability to stand and walk for at least 75% of the shift.
Ability to talk in person or on the phone for at least 75% of the shift.
Ability to lift up to 50 pounds for less than 30% of the time.
Demonstrated customer service, listening, problem-solving, diplomacy, and communication behaviors, including empathetic interactions and timely communication with team members and supervisors.

Responsibilities

Assist in training and developing staff.
Help oversee member service and ensure staff provide a great customer experience.
Handle front desk tasks, including answering calls and assisting with questions or concerns, taking information calls, checking in members, processing sign-ups and cancellations, and updating member account information.
Meet prospective members and provide gym tours.
Help resolve member service issues and questions.
Assist with team member management and provide backup support to the Club Manager as needed.
Ensure adherence to company policies and procedures.
Help create and maintain a positive image for the club.
Help oversee the cleanliness and appearance of the gym.
Assist with marketing efforts and ensure team members know about and are trained on current promotions.
Assist with ordering supplies, maintaining inventory, and tracking reports as needed.