O&O Park Team Lead-1

Sky Zone • Merced, CA

15d • Onsite

About The Position

The Team Lead is a hands-on, early-leadership role for a dependable, driven individual who is ready to build operational and leadership skills. The position rotates through Sales & Service, Parties & Events, and Food & Beverage/Facilities, with responsibility for helping the park operate smoothly and delivering a positive guest experience. When the General Manager or Operations Manager is not present, the Team Lead serves as Manager on Duty (MOD), supporting operational excellence, safety compliance, and team accountability.

The Team Lead provides on-the-floor coaching and support across departments, helps maintain service and sales standards, and steps into operational areas as needed. Depending on the rotation, the role may lead front desk and membership sales, oversee parties and events, or manage café inventory, facilities, equipment, and cleanliness. A part-time flex lead option is available at some locations, primarily for weekend coverage and covering other Leads’ breaks and time off.

The role requires availability for evenings, weekends, and holidays, the ability to move throughout the park and work in a high-energy, often loud environment, and the ability to lift and carry at least 20 pounds as needed, with or without reasonable accommodation. Compensation is listed as $$-$$ plus bonus, based on qualifications, experience, and performance. Full-time employees are offered medical, dental, and vision coverage and a 401(k) plan with company matching, subject to eligibility requirements.

Requirements

• Be at least 18 years of age.
• Have at least 2 years of progressive experience in operations or guest-facing roles.
• Have prior supervisory or leadership experience.
• Have basic technology proficiency, including point-of-sale (POS) systems and tools such as Microsoft Office Suite and Teams, and be comfortable learning new platforms.
• Be available to work evenings, weekends, and holidays.
• Have strong interpersonal and communication skills and the ability to motivate, coach, and positively influence others.
• Be reliable, self-motivated, organized, and eager to grow into greater responsibility.
• Demonstrate curiosity about how daily operations connect to shift flow, guest experience, safety, and team performance.
• Have a hands-on, team-first mindset and be willing to support others and work where needed.
• Demonstrate personal ownership, preparedness, follow-through, and leadership by example.
• Use sound judgment and remain respectful, calm, and coachable in high-pressure situations.
• Be able to move throughout all areas of the park and interact with guests and Team Members in a high-energy, often loud environment.
• Be able to lift and carry at least 20 pounds as needed, with or without reasonable accommodation.

Nice To Haves

• Experience in retail sales, food and beverage, amusement or entertainment, or recreation.

Responsibilities

• Serve as Manager on Duty when the General Manager or Operations Manager is not present, ensuring operational excellence, safety compliance, and team accountability.
• Provide proactive, on-the-floor leadership by coaching, supporting, and delegating to Team Members across departments.
• Work in operational areas such as Programs, Café, Front Desk, and Events as needed to maintain guest experiences and operational flow.
• Communicate guest issues, operational challenges, and safety concerns to the Management Team in a timely manner.
• Engage guests, identify sales opportunities, and promote memberships, programs, and other park offerings.
• Model service excellence and mentor Team Members in customer engagement.
• Enforce safety policies and complete incident reports when necessary.
• Ensure opening, closing, and shift procedures are completed consistently and accurately.
• Maintain park cleanliness and operational readiness throughout the shift.
• As Sales & Service Lead, drive front desk performance and membership sales, uphold Sky Zone’s “WOW” service standards, and coach Team Members to improve conversions and guest satisfaction.
• As Parties & Events Lead, oversee birthday parties, group events, and corporate outings; manage scheduling, staffing, and upselling; and support the experience from booking through event completion.
• As F&B & Facilities Lead, manage café inventory and ordering, maintain health and safety standards, oversee equipment and attraction maintenance and park cleanliness, and lead facilities projects.
• For the part-time flex lead option, provide primarily weekend coverage and rotate as needed to cover breaks and time off for other Leads.

Benefits

• Medical coverage for eligible full-time employees.
• Dental coverage for eligible full-time employees.
• Vision coverage for eligible full-time employees.
• 401(k) plan with company matching for eligible full-time employees; eligibility is subject to age and tenure requirements.
• Bonus compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed