Team Lead
About The Position
The Team Lead is a supervisory position primarily responsible for leading a shift, team members, and processes to deliver superior food and beverage service to restaurant guests in accordance with Potomac Family Dining Group and Applebee’s brand standards for timeliness, accuracy, and guest service. The role has very limited decision-making authority and may supervise any hourly Team Member working during the shift. The Team Lead helps maintain a high-quality guest experience, supports restaurant operations and safety, and completes assigned administrative duties associated with opening and closing. The position requires a flexible schedule of 20–40 hours per week, including mornings, mid-day shifts, evenings, weekends, and holidays.
Requirements
- Must be at least 21 years old.
- High school degree or GED required.
- Reading, writing, basic math, and verbal communication skills in English required.
- Reliable transportation and a government-issued driver’s license required.
- Proven ability to handle complex customer service situations.
- Ability to pass a company background check.
- 1–2 years of supervisory experience, preferably in casual dining or bar service.
- Ability to work 20–40 hours per week on a flexible schedule that includes mornings, mid-day shifts, evenings, weekends, and holidays.
- Ability to perform the physical demands of the role, including frequent mobility, standing for periods of up to four hours, reaching, bending, stooping, kneeling, lifting up to 50 pounds, and frequent immersion of hands in water.
- Ability to speak clearly and listen attentively to guests and other employees.
Nice To Haves
- ServeSafe Alcohol Certification is a plus.
- Bilingual experience is a plus.
Responsibilities
- Assist in supervising the restaurant environment during scheduled shifts.
- Ensure prompt, friendly service according to company guidelines.
- Build a culture guided by the Vision/Mission statement to support people, profits, and guest experience.
- Ensure an immediate response to and correction of verbal guest complaints.
- Support a high-quality guest experience through table touching and proactively resolving potential guest issues.
- Teach and enforce alcohol awareness.
- Help maintain adequate inventory levels.
- Ensure product preparation and presentation meet company standards.
- Ensure safety and security programs comply with company policy and government standards, and report concerns to the Associate or General Manager.
- Promote restaurant organization, cleanliness, and sanitation.
- Complete assigned administrative functions related to restaurant opening and closing procedures.
- Ensure cash-handling procedures comply with company and brand policy.
- Manage alcohol service according to applicable state and federal laws and regulations, and company and brand policies and standards.
- Accept and audit deliveries.
- Assist in supervising Team Member performance.
- Maintain professionalism, ethics, integrity, and a role-model image.
- Perform other related duties as required and assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
