Team Lead

Potomac Family Dining Group•Martinsburg, WV

13d

About The Position

The Team Lead is a supervisory position responsible for leading a shift and its people and processes to deliver superior food and beverage service to restaurant guests in accordance with Potomac Family Dining Group and Applebee’s brand standards for timeliness, accuracy, and guest service. The role has very limited decision-making authority and may supervise any hourly Team Member working during the shift. The Team Lead supports restaurant operations, guest satisfaction, team performance, food and beverage quality, safety, cleanliness, inventory, cash handling, and opening and closing procedures. The position requires working a flexible schedule of 20–40 hours per week, including mornings, mid-day shifts, evenings, weekends, and holidays.

Requirements

At least 21 years of age.
High school degree or GED.
English reading, writing, basic math, and verbal communication skills.
Reliable transportation and a government-issued driver’s license.
Ability to handle complex customer service situations.
Ability to pass a company background check.
1–2 years of supervisory experience, preferably in casual dining or bar service.
Ability to work 20–40 hours per week on a flexible schedule that includes mornings, mid-day shifts, evenings, weekends, and holidays.
Ability to perform the described physical duties, including standing and moving throughout the shift, lifting, carrying, reaching, bending, stooping, kneeling, and frequent immersion of hands in water.
Ability to speak clearly and listen attentively to guests and other employees.

Nice To Haves

ServeSafe Alcohol Certification.
Bilingual experience.

Responsibilities

Lead people and processes during a shift to deliver prompt, friendly service according to company guidelines.
Help supervise the restaurant environment during scheduled shifts.
Build a culture guided by the company Vision and Mission, focusing on people, profits, and guest experience.
Respond promptly to verbal guest complaints and ensure they are corrected.
Promote a high-quality guest experience through table touches and proactive resolution of potential guest issues.
Teach and enforce alcohol awareness.
Help maintain adequate inventory levels and accept and audit deliveries.
Ensure product preparation and presentation meet company standards.
Ensure safety and security programs are followed according to company policy and government standards, and report concerns to the Associate or General Manager.
Promote restaurant organization, cleanliness, and sanitation.
Complete assigned basic administrative functions related to restaurant opening and closing procedures.
Ensure cash-handling procedures are completed according to company and brand policy.
Manage alcohol service in accordance with applicable state and federal laws and regulations and company and brand policies and standards.
Help supervise Team Member performance.
Maintain professionalism, ethics, integrity, and a role-model image.
Perform other related duties as required and assigned.