Team Lead
Planet Fitness - Baseline Fitness•Kearney, NE
About The Position
The Team Lead assists with oversight of gym operations to ensure a positive member experience. The role supports staff development, member services, front desk operations, team member management, club cleanliness, marketing, and inventory. The Team Lead also provides backup support to the Club Manager as needed and helps ensure adherence to company policies and procedures.
Requirements
- Honesty and a good work ethic.
- Strong customer service skills.
- Strong communication, organizational, and leadership skills.
- Basic computer proficiency.
- Ability to communicate and interact with customers, coworkers, and the public in a way that exceeds their wants and needs.
- Ability to listen actively, empathize, and work with others to solve problems.
- Ability to recognize and define problems, analyze relevant information, consider alternative solutions, and seek assistance when needed.
- Ability to demonstrate tact and use appropriate behavior and language in all interactions.
- Ability to maintain timely communication with team members and supervisors.
- Ability to stand and walk for at least 75% of the shift.
- Ability to talk in person or on the phone for at least 75% of the shift.
- Ability to lift up to 50 pounds for less than 30% of the time.
Responsibilities
- Assist in training and developing staff.
- Assist with member service oversight to ensure staff provide a great customer experience.
- Answer phone calls politely and assist callers with questions or concerns, including information calls.
- Assist with member check-ins, sign-ups, cancellations, and updates to member account information.
- Meet prospective members and provide gym tours.
- Help resolve member service issues and questions.
- Assist with team member management and provide backup support to the Club Manager as needed.
- Ensure adherence to company policies and procedures.
- Help create and maintain a positive image for the club.
- Assist with overseeing the cleanliness and appearance of the gym.
- Assist in managing marketing efforts and ensure team members know about and are trained on current promotions.
- Assist with ordering supplies, maintaining inventory, and tracking reports as needed.
Benefits
- Dollars for Scholars Program
- Employee Appreciation Program
- Free membership for self and one family member or friend
- Team Member Support Team
- Health insurance
- Dental insurance
- Vision insurance
- Critical illness insurance
- Short-term disability insurance
- Accident insurance
- Voluntary life insurance
- Pet insurance
- HSA
- Advancement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
