Team Lead

Potomac Family Dining Group•Fairfax, VA

13d

About The Position

The Team Lead is a supervisory position responsible for leading a restaurant shift and its people and processes to deliver food and beverage service that meets Potomac Family Dining Group and Applebee’s standards for timeliness, accuracy, and guest service. The role has very limited decision-making authority and may supervise any hourly Team Member working on the shift. The Team Lead helps maintain a high-quality guest experience, supports team performance, and assists with restaurant operations, including inventory, deliveries, safety, sanitation, cash handling, alcohol service, and opening and closing procedures. The role requires professionalism, sound judgment, communication, organization, coaching, and the ability to work a flexible schedule that may include mornings, midday shifts, evenings, weekends, and holidays.

Requirements

Must be at least 21 years old.
High school degree or GED required.
Reading, writing, basic math, and verbal communication skills in English required.
Reliable transportation and a government-issued driver’s license required.
Ability to handle complex customer-service situations.
Ability to pass a company background check.
1–2 years of supervisory experience; casual dining or bar-service experience preferred.
Ability to work 20–40 hours per week and a flexible schedule that includes mornings, midday shifts, evenings, weekends, and holidays.
Ability to wipe tables, table legs, and booth seats and pick up debris from floors.
Ability to transport plates, glasses, and baskets between the service bar and kitchen more than 30 times per shift.
Mobility throughout the entire shift; ability to stand and move at a fast pace for periods of up to four hours.
Ability to transport glass racks and cases weighing up to 25 pounds up to 15 times per shift.
Ability to reach, bend, stoop, and kneel, maintain balance, and frequently lift up to 50 pounds.
Frequent immersion of hands in water, approximately every five minutes throughout a shift.
Ability to speak clearly and listen attentively to guests and other employees.

Nice To Haves

ServeSafe Alcohol Certification is a plus.
Bilingual experience is a plus.
Supervisory experience in casual dining or bar service is preferred.

Responsibilities

Assist in supervising the restaurant environment during scheduled shifts.
Ensure prompt, friendly service according to company guidelines.
Build a culture guided by the company Vision and Mission, focused on people, profits, and guest experience.
Respond promptly to verbal guest complaints and ensure they are corrected.
Promote a high-quality guest experience through table touches and proactive resolution of potential guest issues.
Teach and enforce alcohol awareness.
Assist in maintaining adequate inventory levels.
Ensure product preparation and presentation meet company standards.
Ensure safety and security programs are followed according to company policy and government standards, and report concerns to the Associate or General Manager.
Promote restaurant organization, cleanliness, and sanitation.
Complete assigned basic administrative functions related to restaurant opening and closing procedures.
Ensure cash-handling procedures comply with company and brand policy.
Manage alcohol service in accordance with applicable state and federal laws and regulations and company and brand policies and standards.
Accept and audit deliveries.
Assist in supervising Team Member performance.
Maintain professionalism, ethics, integrity, and a role-model image.
Perform other related duties as required and assigned.