Team Lead

Planet Fitness - Baseline Fitness • Baton Rouge, LA

20d • $12 - $14 • Onsite

About The Position

The Team Lead assists with overseeing gym operations to ensure a positive member experience. The role supports staff training and development, member service, team member management, marketing, inventory, and the club’s cleanliness and appearance. The Team Lead also provides backup support to the Club Manager as needed.

Requirements

• Honesty and a strong work ethic.
• Strong customer service skills.
• Strong communication, organizational, and leadership skills.
• Basic computer proficiency.
• Ability to communicate and interact with customers, coworkers, and the public in a way that exceeds their wants and needs.
• Ability to listen actively, empathize, and work with others to solve problems.
• Ability to recognize and define problems, analyze relevant information, consider alternative solutions, and seek additional assistance when needed.
• Ability to demonstrate tact and use appropriate behavior and language in interactions.
• Ability to maintain timely communication with team members and supervisors.
• Ability to stand and walk for at least 75% of the shift.
• Ability to talk in person or on the phone for at least 75% of the shift.
• Ability to lift up to 50 pounds less than 30% of the time.

Responsibilities

• Assist in training and developing staff.
• Help oversee member service and ensure staff provide a great customer experience.
• Handle front desk tasks, including answering calls, taking information calls, assisting with member check-ins, sign-ups, cancellations, and account updates.
• Meet prospective members and provide gym tours.
• Help resolve member service issues and answer questions.
• Assist with team member management and provide backup support to the Club Manager as needed.
• Ensure adherence to company policies and procedures.
• Help create and maintain a positive image for the club.
• Assist with overseeing gym cleanliness and appearance.
• Assist in managing marketing efforts and ensure team members know about and are trained on current promotions.
• Assist with ordering supplies, maintaining inventory, and tracking reports as needed.

Benefits

• Dollars for Scholars Program
• Employee Appreciation Program
• Free membership for self and one family member or friend
• Team Member Support Team
• Health, dental, and vision insurance
• Critical illness insurance
• Short-term disability insurance
• Accident insurance
• Voluntary life insurance
• Pet insurance
• Health Savings Account (HSA)
• Advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed