Team Lead

Spork Holdings • Kansas City, MO

14d • Onsite

About The Position

The Shift Lead executes restaurant operations in conjunction with the General Manager and follows standard operating procedures that support the brand’s values. The role focuses on fostering a guest-centric culture that consistently delivers excellent service and food quality while complying with company policies, procedures, and regulatory requirements. The Shift Lead supports a positive work environment through hospitality, a positive attitude, and strong operational performance.

Requirements

• High school diploma or equivalent required.
• At least 6 months of restaurant operations experience.
• Must complete Shift Lead training classes.
• Must be ServSafe certified in certain states.
• Ability to communicate in English.
• Fundamental reading, writing, math, and computer/POS skills.
• Access to adequate transportation.
• Able to reach, bend, stoop, climb, and/or lift up to 50 pounds as required.
• Able to operate or access equipment at standard heights and walk or stand throughout the entire shift.
• Willingness to work a variety of shifts, sometimes exceeding eight hours, based on operating hours.
• Must be able to work weekends and holidays.

Nice To Haves

• Spanish comprehension is helpful.

Responsibilities

• Maintain the restaurant’s brand image through cleanliness, maintenance, and excellent service.
• Treat all team members with respect and dignity.
• Follow company guidelines and execute daily protocols to support excellent restaurant operations.
• Encourage teams to deliver excellent guest service and food quality in accordance with brand systems, procedures, and food safety requirements.
• Work with team members on long-term sales growth initiatives designed to drive profitable sales.
• Review and practice operational approaches, modifying them as needed to improve the guest experience.
• Support the General Manager in identifying and training internal candidates for Shift Lead positions.
• Assist with employee training and ensure operations meet company standards.
• Interact with guests and the community; respond promptly and professionally to questions, concerns, and complaints, and support positive resolution and guest recovery.
• Escalate concerns promptly to the General Manager.
• Assist the General Manager in using management information tools to analyze operational and financial performance, identify trends, and support improvement actions.
• Monitor costs and adherence to budgets and restaurant goals.
• Comply with state and federal labor laws and regulations.

Benefits

• Medical insurance for eligible employees.
• Dental insurance for eligible employees.
• Vision insurance for eligible employees.
• Life insurance for eligible employees.
• PTO, including vacation and sick time.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED