Team Lead
Alterra Mountain Company•Mammoth Lakes, CA
•Onsite
About The Position
Team leaders (aka shift managers) are responsible for upholding Ski Butlers customer service standards while managing the flow of day-to-day operations. No two days are the same as a team leader! Adapting to the environment, managing expectations and leading by example are all qualities of highly effective leadership, especially in this role.
Requirements
- Expect weekend and holiday work.
- Valid US Drivers License
- Ability to lift up to 80lbs
Responsibilities
- Opening and closing the shop daily
- Pre and post shift team meetings, ensuring each Ski Technician understands expectations and responsibilities for that shift.
- Plan delivery routes, support calls and pickups for the current and upcoming shift.
- Respond to customer phone calls, text messages, emails and voicemails in a timely manner.
- Dispatch ski technicians on reactive support calls
- Ensuring brand standards are being met daily i.e.: uniforms, vans, equipment, shop cleanliness, etc.
- Setting up the next shift for success
- Sizing guests in the proper equipment for orders as they come into our system
- Schedule work assignments for the following shift.
- Real-time feedback and coaching, both positive and constructive, to ensure we are meeting our Key Customer Requirements
- Assisting labor management during slow periods
- Taking reservations and issuing refunds
- Assist with delivery operations as needed
Benefits
- Mammoth Employee Pass
- Monthly friends and family passes
- Ability to ski everyday
- Discounted access to 500+ industry brands
- Discounted access to Rossignol/Dynastar/Lange equipment
- 401K benefit and match for ALL staff members over 18 years old
- Location specific, customer service-based bonuses (4 total in-season)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
