Team Lead

Planet Fitness•Lakeside, CO

20d

About The Position

The Team Lead assists with overseeing gym operations to ensure a positive member experience. The role supports staff training and development, member service, team member management, club cleanliness, marketing efforts, supply ordering, inventory, and reporting. The Team Lead also provides backup support to the Club Manager as needed. The position is full-time, supervisory, and non-exempt, and is compensated at $16.25 per hour.

Requirements

Honesty and a good work ethic.
Strong customer service skills.
Strong communication, organizational, and leadership skills.
Basic computer proficiency.

Responsibilities

Assist in training and developing staff.
Help oversee member service and ensure staff provide a great customer experience.
Handle front desk tasks, including answering calls, responding to information inquiries, checking in and signing up members, processing cancellations, and updating member accounts.
Welcome potential members and provide gym tours.
Help resolve member service issues and questions.
Assist with team member management and provide backup support to the Club Manager as needed.
Ensure adherence to company policies and procedures.
Help create and maintain a positive image for the club.
Help oversee the cleanliness and appearance of the gym.
Assist in managing marketing efforts and ensure team members know about and are trained on current promotions.
Assist with ordering supplies, maintaining inventory, and tracking reports as needed.