Team Lead

Sweetwaters Coffee & Tea•Ann Arbor, MI

57d•Onsite

About The Position

Sweetwaters Coffee & Tea is looking for afternoon Team Leads/Shift Leads that enjoy working with people, leading a team, and making coffee, espresso, and tea beverages. We are an established, premium coffeehouse brand that was founded in Ann Arbor and has been operating successfully for over 33 years. This Sweetwaters is conveniently located inside of the beautiful University of Michigan Student Union adjacent to the glass atrium and easy access to West Quad dormitory.

Requirements

Food service experience.
Proven sales experience.
Must enjoy working with people, be able to multi-task, and work in a busy, fast paced environment.
Must have strong guest service skills, be friendly, accurate, and efficient, enjoy drinking coffee or tea, and be passionate about quality
Must be available between 12noon and 6pm at least 3 days a week.
Must be available at least 15 hours/week and have some weekend availability.
Loves to laugh and work in a positive environment.
Ability to lift and or move up to 50 lbs.

Nice To Haves

Supervisory experience.
Leadership experience.

Responsibilities

Build sales through excellent product execution, guest service, and team management.
Ensure coffee, tea, and espresso drinks are correctly and efficiently prepared to Sweetwaters standards.
Encourage and guide the team to meet marketing & sales goals during every shift
Ability to lead the team on guest service, training, product quality, merchandising, cleanliness, and food safety
Provide friendly, accurate, and efficient guest service.
Execute accurate and proper cash handling procedures.
Ensure the café is clean, organized, and inviting at all times.
Maintain and communicate your knowledge of the coffee, teas, and other products offered at Sweetwaters.
Supports GM in preparing and submitting weekly orders
Supports GM in completing the monthly inventory counts and mark-out tracking