Team Lead

Planet Fitness - Baseline Fitness•Norfolk, NE

10d

About The Position

The Team Lead assists in overseeing gym operations to ensure a positive member experience. The role supports staff training and development, member service, front desk operations, team management, club cleanliness, marketing, and inventory tasks. The Team Lead also provides backup support to the Club Manager as needed and helps ensure compliance with company policies and procedures.

Requirements

Honesty and a strong work ethic.
Strong customer service skills.
Strong communication, organizational, and leadership skills.
Basic computer proficiency.
Ability to stand and walk for at least 75% of the shift.
Ability to talk in person or on the phone for at least 75% of the shift.
Ability to lift up to 50 lbs. for less than 30% of the time.
Demonstrated customer service, listening, problem-solving, diplomacy, and communication behaviors.

Responsibilities

Assist in training and developing staff.
Assist with member service oversight and ensure staff provide a great customer experience.
Answer phone calls politely and help callers with questions or concerns, including information calls.
Assist with member check-ins, sign-ups, cancellations, and updates to member account information.
Greet potential members and provide gym tours.
Help address member service issues and questions.
Assist with team member management and provide backup support to the Club Manager as needed.
Ensure adherence to company policies and procedures.
Help create and maintain a positive image for the club.
Assist in overseeing the cleanliness and appearance of the gym.
Assist in managing marketing efforts and ensure team members know about and are trained on current promotions.
Assist with ordering supplies, maintaining inventory, and tracking reports as needed.