Team Lead

Applebee's (Potomac Family Dining Group)•Alexandria, VA

14d•Onsite

About The Position

The Team Lead is a supervisory position primarily responsible for leading a shift, team members, and processes to deliver superior food and beverage service to restaurant guests in accordance with Potomac Family Dining Group and Applebee’s brand standards for timeliness, accuracy, and guest service. The role supervises restaurant operations during scheduled shifts with very limited decision-making authority, assists with team member performance, and completes basic administrative tasks related to opening and closing.

Requirements

Must be 21 years of age or older.
Reading, writing, basic math, and verbal communication skills in English are required.
Reliable transportation and a government-issued driver’s license are required.
High school diploma or GED is required.
Proven ability to handle complex customer service situations.
Ability to pass the company background check.
1–2 years of supervisory experience, preferably in casual dining or bar service.
Ability to work 20–40 hours per week and a flexible schedule that includes mornings, mid-day shifts, evenings, weekends, and holidays.
Sound judgment, decision-making, problem-solving, organization and planning, communication, attention to detail, coaching, accountability, and a friendly and engaging manner.

Nice To Haves

ServeSafe Alcohol Certification.
Bilingual experience.

Responsibilities

Lead the shift and assist in supervising the restaurant environment.
Ensure prompt, friendly service according to company guidelines.
Build a culture guided by the Vision and Mission statement to support people, profits, and guest experience.
Ensure prompt responses to and correction of verbal guest complaints.
Support a high-quality guest experience through table touches and proactive resolution of potential guest issues.
Teach and enforce alcohol awareness.
Assist in maintaining adequate inventory levels.
Ensure product preparation and presentation meet company standards.
Ensure safety and security programs comply with company policy and government standards, and report concerns to the Associate or General Manager.
Promote restaurant organization, cleanliness, and sanitation.
Complete basic assigned administrative functions associated with restaurant opening and closing procedures.
Ensure cash-handling procedures are completed according to company and brand policy.
Manage alcohol service in accordance with state and federal laws and regulations and company and brand policies and standards.
Accept and audit deliveries.
Assist in supervising Team Member performance.
Maintain a professional, ethical, and integrous role-model image.
Perform other related duties as required and assigned.