Team Lead

Potomac Family Dining Group•Chambersburg, PA

13d•Onsite

About The Position

The Team Lead is a supervisory position primarily responsible for leading a shift, team members, and processes to deliver superior food and beverage service to restaurant guests in accordance with Potomac Family Dining Group and Applebee’s brand standards for timeliness, accuracy, and guest service. The role has very limited decision-making authority and may supervise any hourly Team Member working during the shift. The Team Lead supports restaurant operations and guest experience, including service quality, inventory, food preparation and presentation, safety and security, sanitation, opening and closing procedures, cash handling, alcohol service, deliveries, and team member performance. The position requires professionalism, ethics, integrity, and a role-model image. The work is performed in a fast-paced restaurant environment that may involve wet floors, loud noises, and outdoor conditions. The role requires mobility throughout the shift and frequent lifting, carrying, reaching, bending, stooping, kneeling, and handling items in water. Travel is negligible. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

Must be at least 21 years old.
High school degree or GED required.
English reading, writing, basic math, and verbal communication skills required.
Reliable transportation and a government-issued driver’s license required.
Proven ability to handle complex customer service situations.
Ability to pass a company background check.
One to two years of supervisory experience, preferably in casual dining or bar service.
Ability to work 20–40 hours per week and a flexible schedule that includes mornings, mid-day shifts, evenings, weekends, and holidays.
Ability to wipe down table tops, table legs, and booth seats and pick up floor debris.
Ability to transport plates, glasses, and baskets between the service bar and kitchen more than 30 times per shift.
Ability to transport glass racks and cases weighing up to 25 pounds up to 15 times per shift.
Ability to stand and exert fast-paced mobility for periods of up to four hours.
Good sense of balance and ability to reach, bend, stoop, and kneel.
Ability to frequently lift as much as 50 pounds.
Ability to immerse hands in water frequently, approximately every five minutes throughout a shift.
Ability to speak clearly and listen attentively to guests and other employees.
Key competencies include sound judgment, decision-making, problem-solving, organization and planning, communication, attention to detail, coaching, accountability, and a friendly, engaging manner.

Nice To Haves

ServeSafe Alcohol Certification.
Bilingual experience.

Responsibilities

Assist in supervising the restaurant environment during scheduled shifts, with very limited decision-making authority.
Ensure prompt, friendly service according to company guidelines.
Build a culture guided by the Vision / Mission statement to support people, profits, and guest experience.
Ensure immediate response to and correction of verbal guest complaints.
Promote a high-quality guest experience through table touching and proactive resolution of potential guest issues.
Teach and enforce alcohol awareness.
Assist in maintaining adequate inventory levels.
Ensure product preparation and presentation meet company standards.
Ensure safety and security programs comply with company policy and government standards, and report concerns to the Associate or General Manager.
Promote restaurant organization, cleanliness, and sanitation.
Complete basic assigned administrative functions associated with restaurant opening and closing procedures.
Ensure cash handling procedures follow company and brand policy.
Manage alcohol service according to applicable state and federal laws and regulations and company and brand policies and standards.
Accept and audit deliveries.
Assist in supervising Team Member performance.
Operate with professionalism, ethics, and integrity, maintaining a role-model image.
Perform other related duties as required and assigned.