Team Lead

EssilorLuxottica Group•Hickory, NC

15d

About The Position

The Team Lead creates exceptional value for customers and patients by delivering excellent customer service and ensuring they are delighted. The role supports store success by managing key optical and lab processes and systems to achieve exceptional results. In retail, the Team Lead supports customer selections and recommendations, assists sales associates, and serves as a responsible alternate store key holder. Where applicable, the Team Lead also works in the lab, fitting glasses, placing prescriptions in lenses, supporting associates’ product and process knowledge, ensuring finished eyewear meets optical standards and customer requirements, maintaining a safe work environment, and operating and maintaining lab tools and systems.

Requirements

High school diploma or GED.
Strong optical and retail experience.
Knowledge of current optical theory and merchandise.
Strong communication and listening skills.
Strong interpersonal skills.
Strong basic math skills.
Sales skills.
Problem-solving ability.
Familiarity with cash registers, computers, and calculators.
Leadership and training experience.
Edging and mounting experience.
Basic optics knowledge and optical measurement experience.

Nice To Haves

State licensure, if applicable, and/or ABO Certification in non-licensed states.
LensCrafters Final Eyewear Inspector Certification.
LensCrafters Quality, Fitting & Adjusting Program.
Experience with optical machinery and instruments.
Customer service experience.
AccuFit Digital Measurement System certification.
Knowledge of current store merchandise and lens options.

Responsibilities

Ensure the LensCrafters team provides unsurpassed customer service.
Execute work accurately, proactively solve problems, and demonstrate product knowledge.
Assist customers with selections and recommendations, and support sales associates.
Serve as a responsible alternate store key holder.
When working in the lab, custom-fit glasses and precisely place prescriptions in lenses.
Help associates strengthen their knowledge, skills, and certification in foundational products and store processes related to lens and lab technology.
Ensure finished eyewear meets optical standards and customer requirements.
Create a safe working environment and demonstrate safe work practices.
Perform basic operation, cleaning, and ongoing maintenance of lab tools and systems.