O&O Park Team Lead

Sky Zone•Vernon Hills, IL

6d•Onsite

About The Position

The Team Lead is a hands-on, early-leadership role for a dependable, driven person ready to build operational and leadership skills. The role rotates through Sales & Service, Parties & Events, and Food & Beverage/Facilities, with responsibility for supporting the park and leading shifts. When the General Manager or Operations Manager is not on-site, the Team Lead serves as Manager on Duty, helping ensure operational excellence, safety compliance, and team accountability. The Team Lead provides on-the-floor leadership across departments, supports Team Members, and helps deliver positive guest experiences. Responsibilities vary across the rotational areas and include driving sales and service, overseeing parties and events, managing café inventory and ordering, and maintaining park facilities and equipment. A Part-time Flex Lead variation is available at some locations, primarily for weekend coverage and to cover other Leads’ breaks and time off. The position is full-time, onsite, and non-exempt. The fixed starting rate is $17.00 per hour. Full-time employees are offered medical, dental, and vision coverage and a 401(k) plan with company matching; 401(k) eligibility is subject to age and tenure requirements. Applications are anticipated to close January 5, 2027, with applications reviewed on a rolling basis until the position is filled.

Requirements

Be at least 18 years of age.
Have a minimum of 2 years of progressive experience in operations or guest-facing roles, ideally in a fast-paced environment.
Have prior supervisory or leadership experience.
Have basic technology proficiency, including point-of-sale systems and tools such as Microsoft Office Suite and Teams, and be comfortable learning new platforms.
Be available to work evenings, weekends, and holidays.
Have strong interpersonal and communication skills and the ability to motivate, coach, and positively influence others.
Be reliable, self-motivated, organized, and eager to grow into greater responsibility.
Have a hands-on, team-first mindset and be willing to support others and step in where needed.
Show personal ownership, preparedness, follow-through, and leadership by example.
Use sound judgment and remain respectful, calm, and coachable in high-pressure situations.
Be able to move throughout all areas of the park and interact with guests and Team Members in a high-energy, often loud environment.
Be able to lift and carry a minimum of 20 pounds as needed, with or without reasonable accommodation.

Nice To Haves

Background in retail sales, food and beverage, amusement or entertainment, or recreation.

Responsibilities

Act as Manager on Duty when the General Manager or Operations Manager is not present, ensuring operational excellence, safety compliance, and team accountability.
Provide proactive, on-the-floor leadership by coaching, supporting, and delegating to Team Members across departments.
Work in operational areas as needed, including Programs, Café, Front Desk, and Events, to maintain guest experiences and operational flow.
Communicate guest issues, operational challenges, and safety concerns to the Management Team in a timely manner.
Engage guests, identify sales opportunities, and promote memberships, programs, and park offerings.
Model service excellence and mentor Team Members in customer engagement.
Enforce safety policies and complete incident reports when necessary.
Ensure opening, closing, and shift procedures are completed consistently and accurately.
Maintain park cleanliness and operational readiness throughout the shift.
In the Sales & Service rotation, lead front desk performance and membership sales, model Sky Zone’s “WOW” service standards, and coach Team Members to improve conversions and guest satisfaction.
In the Parties & Events rotation, oversee birthday parties, group events, and corporate outings; manage scheduling, staffing, and upsell opportunities; and support consistent execution from booking through event completion.
In the Food & Beverage/Facilities rotation, manage café inventory and ordering, maintain health and safety standards, oversee equipment and attraction maintenance and park cleanliness, and lead facilities projects.
For the Part-time Flex Lead variation, provide weekend service and engagement coverage as needed and cover breaks and time off for other Leads.