Team Lead

Whataburger (Whataburger of Mesquite, Inc.)•Rockwall, TX

26d

About The Position

The Team Leader ensures each customer’s experience meets or exceeds expectations. The role supervises and guides entrusted Team Members so they perform tasks according to standards, and performs Team Member duties as needed to maintain a high level of customer service and support Whataburger’s goal of customer satisfaction. The Team Leader participates in a skills development program and must achieve certification in specific stations associated with the position.

Requirements

Must achieve certification in specific stations associated with the position.
Must be able to lift up to 50 lbs.
Must be able to stand for the entire shift.
Must be able to reach, bend, stoop, lift, shake, stir, pour, carry, and push.
Must be able to read orders on tickets, menu boards, receipts, and similar materials.
Must tolerate frequent hand contact with or immersion in water, cleaning and sanitation solutions, and food products, and wash hands frequently.

Responsibilities

Protect and promote the Whataburger brand, attend required meetings and training, notify management when unable to report as scheduled, and communicate issues beyond the Team Leader’s authority to the Manager on duty.
Model Whataburger’s family values and professional conduct, continue developing job and leadership skills, and enforce company standards fairly.
Train, coach, and evaluate Team Members; provide feedback, identify training opportunities, communicate critical needs to the Manager, and serve as a role model and resource.
Assist restaurant management with administrative duties, including cash reporting, inventory audits, deposits, closeouts, and payroll adjustments.
Perform operational tasks as requested and set an example by working as a Team Leader or filling a shift position.
Ensure products meet quality standards, are prepared as ordered, and are delivered within service-time standards; monitor Drive-Thru production flow.
Maintain the appearance of employees, the restaurant, dining area, restrooms, exterior, and food production areas.
Communicate directions clearly, follow up on assigned actions, ensure policies and procedures are followed, and complete shift reports.
Ensure Team Members report and clock in and out as scheduled, follow safety procedures, and use appropriate precautions and safety equipment.
Record food inventory as directed, ensure equipment operates safely and within company temperature and operating guidelines, and follow emergency procedures.
Ensure customers receive their orders accurately and on time, maintain a positive restaurant appearance, change promotional materials when needed, answer the phone courteously, and resolve customer complaints according to policy.
Demonstrate fiscal responsibility, follow cash-handling policies, monitor sales terminals and inventory controls, prepare deposits, manage the change fund, audit registers, and record discrepancies.
Control labor, food expenses, and food costs through appropriate actions and portioning; assist with preparing, reviewing, and making bank deposits.
Support organizational goals and teamwork, complete management-assigned tasks, accept constructive criticism, listen to employees while respecting communication channels, and contribute an appropriate share of work.