Team Lead

Planet Fitness - Baseline Fitness•Hesperia, CA

10d•$18 - $18

About The Position

The Team Lead assists in overseeing gym operations to ensure a positive member experience. The role supports staff training and development, member service, team member management, marketing, inventory, and the club’s cleanliness and appearance. The Team Lead also provides backup support to the Club Manager as needed and helps ensure company policies and procedures are followed.

Requirements

Honesty and a good work ethic.
Strong customer service skills.
Strong communication, organizational, and leadership skills.
Basic computer proficiency.
Ability to stand and walk for at least 75% of the shift.
Ability to talk in person or on the phone for at least 75% of the shift.
Ability to lift up to 50 pounds for less than 30% of the time.
Demonstrates customer service, listening, problem-solving, diplomacy, and communication behaviors, including actively listening, empathizing, working toward solutions, communicating in a timely manner, and using appropriate behavior and language.

Responsibilities

Assist in training and developing staff.
Assist with oversight of member service and ensure staff provide a great customer experience.
Handle front desk tasks, including answering calls politely, responding to information calls, and assisting with member check-ins, sign-ups, cancellations, and account updates.
Meet prospective members and provide gym tours.
Assist with resolving member service issues and answering questions.
Assist with team member management and provide backup support to the Club Manager as needed.
Ensure adherence to company policies and procedures.
Help create and maintain a positive image for the club.
Assist with overseeing gym cleanliness and appearance.
Assist in managing marketing efforts and ensure team members know about and are trained on current promotions.
Assist with ordering supplies, maintaining inventory, and tracking reports as needed.