Team Lead

Applebee's (Potomac Family Dining Group)•Fredericksburg, TX

14d

About The Position

The Team Lead is a supervisory position primarily responsible for leading a shift and its people and processes to deliver superior food and beverage service to restaurant guests in accordance with Potomac Family Dining Group and Applebee’s brand standards for timeliness, accuracy, and guest service. The role has very limited decision-making authority and supervises hourly Team Members working during the shift. The Team Lead supports restaurant operations and guest service, including opening and closing procedures, cash handling, alcohol service, delivery acceptance and auditing, inventory, food preparation and presentation, safety, security, cleanliness, and sanitation. The position also assists with supervising Team Member performance and is expected to maintain a professional, ethical, and role-model presence. Work is performed in a fast-paced restaurant environment that may involve wet floors, loud noises, and outdoor conditions.

Requirements

Must be at least 21 years old.
Reading, writing, basic math, and verbal communication skills in English are required.
Reliable transportation and a government-issued driver’s license are required.
High school degree or GED required.
Proven ability to handle complex customer service situations.
Ability to pass a company background check.
1–2 years of supervisory experience, preferably in a casual dining or bar service capacity.
Ability to work 20–40 hours per week on a flexible schedule that includes mornings, mid-day shifts, evenings, weekends, and holidays.
Ability to meet the physical demands described, including standing and moving throughout the shift, carrying service items, lifting, reaching, bending, stooping, kneeling, and frequent hand immersion in water.
Ability to speak clearly and listen attentively to guests and other employees.

Nice To Haves

ServeSafe Alcohol Certification.
Bilingual experience.

Responsibilities

Assist in supervising the restaurant environment during scheduled shifts.
Ensure prompt, friendly service according to company guidelines.
Build a culture guided by the company Vision/Mission statement, with attention to people, profits, and guest experience.
Ensure immediate response to and correction of verbal guest complaints.
Support a high-quality guest experience through table touches and proactive resolution of potential guest issues.
Teach and enforce alcohol awareness.
Assist in maintaining adequate inventory levels.
Ensure product preparation and presentation meet company standards.
Ensure safety and security programs follow company policy and government standards, and report concerns to the Associate or General Manager.
Promote restaurant organization, cleanliness, and sanitation.
Complete basic assigned administrative functions associated with restaurant opening and closing procedures.
Ensure cash handling procedures are completed according to company and brand policy.
Manage alcohol service according to applicable state and federal laws and regulations and company and brand policies and standards.
Accept and audit deliveries.
Assist in supervising Team Member performance.
Maintain professionalism, ethics, integrity, and a role-model image.
Perform other related duties as required and assigned.