Team Lead

Planet Fitness - Baseline Fitness•Grand Junction, CO

5d•$17 - $17•Onsite

About The Position

The Team Lead assists in overseeing gym operations to ensure a positive member experience. The role supports staff training and development, member services, team member management, marketing efforts, inventory, and the cleanliness and appearance of the gym. The Team Lead also provides backup support to the Club Manager as needed.

Requirements

Honesty and a strong work ethic.
Strong customer service skills.
Strong communication, organizational, and leadership skills.
Basic computer proficiency.
Ability to communicate and interact with customers, coworkers, and the public in a way that exceeds their needs.
Ability to listen actively, empathize, and work with others to solve problems.
Ability to recognize and define problems, analyze relevant information, encourage alternative solutions, and seek assistance when needed.
Ability to demonstrate tact and appropriate behavior and language in interactions.
Ability to maintain timely communication with team members and supervisors.

Responsibilities

Assist in training and developing staff.
Assist with oversight of member service and ensure staff provide a strong customer experience.
Perform front desk tasks, including answering calls politely, responding to questions and concerns, and taking information calls.
Assist with member check-ins, sign-ups, cancellations, and account updates.
Meet potential members and provide gym tours.
Help resolve member service issues and answer questions.
Assist with team member management and provide backup support to the Club Manager as needed.
Ensure adherence to company policies and procedures.
Help create and maintain a positive image for the club.
Assist with oversight of gym cleanliness and appearance.
Assist in managing marketing efforts and ensure team members know about and are trained on current promotions.
Assist with ordering supplies, maintaining inventory, and tracking reports as needed.