Team Lead
About The Position
The Team Lead is a supervisory position primarily responsible for leading a shift, team members, and processes to deliver superior food and beverage service to restaurant guests in accordance with Potomac Family Dining Group and Applebee’s brand standards for timeliness, accuracy, and guest service. The role supervises the restaurant environment during scheduled shifts with very limited decision-making authority and may supervise any hourly Team Member working during the shift. The Team Lead supports guest service, restaurant operations, safety, sanitation, inventory, administrative opening and closing tasks, cash handling, alcohol service, and delivery acceptance and auditing. The position requires professionalism, ethics, and integrity, along with the ability to work a flexible schedule of 20–40 hours per week, including mornings, mid-day shifts, evenings, weekends, and holidays.
Requirements
- Must be 21 years of age or older.
- High school degree or GED required.
- English reading, writing, basic math, and verbal communication skills required.
- Reliable transportation and a government-issued driver’s license required.
- Ability to handle complex customer service situations.
- Ability to pass a company background check.
- Ability to work 20–40 hours per week on a flexible schedule that includes mornings, mid-day shifts, evenings, weekends, and holidays.
- Must meet the physical demands of the position, including standing and fast-paced mobility for periods up to four hours, frequent lifting, bending, reaching, stooping, kneeling, and repeated immersion of hands in water.
- Must be able to speak clearly and listen attentively to guests and other employees.
Nice To Haves
- ServeSafe Alcohol Certification.
- Bi-lingual experience.
- One to two years of supervisory experience, preferably in casual dining or bar service.
Responsibilities
- Lead a shift and support the people and processes needed to deliver timely, accurate, and superior food and beverage service.
- Ensure prompt, friendly service according to company guidelines.
- Build a culture guided by the Vision and Mission statement to support people, profits, and guest experience.
- Respond promptly to verbal guest complaints and ensure they are corrected.
- Promote a high-quality guest experience through table touching and proactive resolution of potential issues.
- Teach and enforce alcohol awareness.
- Help maintain adequate inventory levels.
- Ensure product preparation and presentation meet company standards.
- Ensure safety and security programs comply with company policy and government standards, and report concerns to the Associate or General Manager.
- Promote restaurant organization, cleanliness, and sanitation.
- Complete assigned basic administrative functions related to restaurant opening and closing procedures.
- Ensure cash handling procedures follow company and brand policies.
- Manage alcohol service in compliance with state and federal laws and regulations, and company and brand policies and standards.
- Accept and audit deliveries.
- Assist in supervising Team Member performance.
- Maintain a professional, ethical, and integrity-driven role-model image.
- Perform other related duties as required and assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
