Team Lead

Applebee's (Potomac Family Dining Group)•La Plata, MD

14d•Onsite

About The Position

The Team Lead is a supervisory position responsible for leading a shift and its people and processes to deliver superior food and beverage service to restaurant guests in accordance with Potomac Family Dining Group and Applebee’s brand standards for timeliness, accuracy, and guest service. The role supervises restaurant operations during scheduled shifts with very limited decision-making authority and may supervise any hourly Team Member working at that time. The Team Lead supports guest service, team performance, food and beverage quality, safety, sanitation, inventory, cash handling, and opening and closing procedures. The position also uses restaurant and kitchen equipment and performs other related duties as required and assigned. Work takes place in a fast-paced restaurant environment that may involve wet floors, loud noises, and outdoor conditions.

Requirements

Must be at least 21 years old.
English reading, writing, basic math, and verbal communication skills are required.
Reliable transportation and a government-issued driver’s license are required.
High school degree or GED required.
Proven ability to handle complex customer service situations.
Ability to pass the company background check.
1–2 years of supervisory experience; preferably in casual dining or bar service.
Ability to work 20–40 hours per week and a flexible schedule that includes mornings, mid-day shifts, evenings, weekends, and holidays.
Ability to wipe down tables, table legs, and booth seats and pick up floor debris.
Ability to transport plates, glasses, and baskets between the service bar and kitchen more than 30 times per shift.
Mobility throughout the entire shift.
Ability to transport glass racks and cases weighing up to 25 pounds, up to 15 times per shift.
Ability to stand and exert fast-paced mobility for periods of up to four hours.
Good sense of balance and ability to reach, bend, stoop, kneel, and frequently lift up to 50 pounds.
Frequent immersion of hands in water throughout a shift, approximately every five minutes.
Ability to speak clearly and listen attentively to guests and other employees.

Nice To Haves

ServeSafe Alcohol Certification.
Bilingual experience.

Responsibilities

Lead a shift and support people and processes that deliver food and beverage service according to company and brand standards.
Help supervise the restaurant environment during scheduled shifts.
Ensure prompt, friendly service according to company guidelines.
Build a culture guided by the Vision/Mission statement and focused on people, profits, and guest experience.
Ensure immediate response to and correction of verbal guest complaints.
Support a high-quality guest experience through table touching and proactive resolution of potential guest issues.
Teach and enforce alcohol awareness.
Assist in maintaining adequate inventory levels.
Ensure food product preparation and presentation meet company standards.
Ensure safety and security programs follow company policy and government standards; report concerns to the Associate or General Manager.
Promote restaurant organization, cleanliness, and sanitation.
Complete assigned basic administrative functions associated with restaurant opening and closing procedures.
Ensure cash-handling procedures follow company and brand policy.
Manage alcohol service in compliance with applicable state and federal laws and regulations, company and brand policies, and standards.
Accept and audit deliveries.
Assist in supervising Team Member performance.
Maintain professionalism, ethics, and integrity and serve as a role model.
Perform other related duties as required and assigned.