Team Lead

Potomac Family Dining Group•Pantops-Charlottesville, VA

13d

About The Position

The Team Lead is a supervisory position responsible for leading a restaurant shift and its people and processes to deliver superior food and beverage service according to Potomac Family Dining Group and Applebee’s brand standards for timeliness, accuracy, and guest service. The role has very limited decision-making authority and may supervise any hourly Team Member working on the shift. The Team Lead helps maintain a high-quality guest experience, supports team performance, and ensures that service, food preparation, safety, cleanliness, inventory, cash handling, alcohol service, deliveries, and opening and closing procedures follow company and brand policies. The role requires professionalism, sound judgment, communication, organization, and the ability to work a flexible schedule that may include mornings, mid-day shifts, evenings, weekends, and holidays.

Requirements

Must be at least 21 years old.
High school degree or GED required.
Reading, writing, basic math, and verbal communication skills in English required.
Reliable transportation and a government-issued driver’s license required.
Proven ability to handle complex customer service situations.
Ability to pass a company background check.
1–2 years of supervisory experience; casual dining or bar service experience preferred.
Ability to work 20–40 hours per week and a flexible schedule that may include mornings, mid-day shifts, evenings, weekends, and holidays.
Ability to wipe down tables and booth seats and pick up floor debris; transport plates, glasses, and baskets more than 30 times per shift; transport glass racks and cases weighing up to 25 pounds up to 15 times per shift; stand and maintain fast-paced mobility for periods of up to four hours; reach, bend, stoop, and kneel; and frequently lift up to 50 pounds.
Frequent immersion of hands in water, approximately every five minutes throughout a shift.
Ability to speak clearly and listen attentively to guests and other employees.
Ability to work around wet floors, loud noises, fast-paced conditions, and outdoor conditions.

Nice To Haves

ServeSafe Alcohol Certification.
Bilingual experience.
Casual dining or bar service supervisory experience.

Responsibilities

Assist in supervising the restaurant environment during scheduled shifts.
Ensure prompt, friendly service according to company guidelines.
Build a culture guided by the Vision and Mission statements and focused on people, profits, and guest experience.
Respond promptly to verbal guest complaints and ensure they are corrected.
Promote a high-quality guest experience through table touching and proactively resolving potential guest issues.
Teach and enforce alcohol awareness.
Assist in maintaining adequate inventory levels.
Ensure product preparation and presentation meet company standards.
Ensure safety and security programs follow company policy and government standards, and report concerns to the Associate or General Manager.
Promote restaurant organization, cleanliness, and sanitation.
Complete assigned administrative functions related to restaurant opening and closing procedures.
Ensure cash-handling procedures follow company and brand policy.
Manage alcohol service according to applicable state and federal laws and regulations, as well as company and brand policies and standards.
Accept and audit deliveries.
Assist in supervising Team Member performance.
Maintain a professional, ethical, and integral role-model image.
Perform other related duties as required and assigned.