Team Lead
About The Position
The Shift Lead is responsible for executing restaurant operations in conjunction with the General Manager and following standard operating procedures to uphold the brand values. The role focuses on fostering a guest-centric culture that consistently delivers excellent guest service and food quality while ensuring compliance with company policies, procedures, and regulatory requirements. The Shift Lead supports an outstanding work environment through a positive attitude, hospitality toward guests and teammates, and strong operational performance. This includes maintaining restaurant cleanliness and the brand image, supporting sales growth and continuous improvement, helping train employees and future Shift Leads, resolving guest concerns, and assisting the General Manager with operational and financial performance.
Requirements
- High school diploma or equivalent.
- At least 6 months of restaurant operations experience.
- Must complete Shift Lead training classes.
- ServSafe certification is required in certain states.
- English communication skills.
- Fundamental reading, writing, math, and computer/POS skills.
- Access to adequate transportation.
- Able to work a variety of shifts, sometimes exceeding eight hours, based on operating hours.
- Able to work weekends and holidays.
- May need to reach, bend, stoop, climb, and lift up to 50 pounds.
- May need to operate or access equipment at standard heights while walking or standing throughout the shift.
Nice To Haves
- Spanish comprehension is helpful.
Responsibilities
- Maintain the restaurant's brand image through cleanliness, maintenance, and excellent service.
- Treat all team members with respect and dignity.
- Follow company guidelines and execute protocols for daily activities to achieve strong restaurant operational performance.
- Encourage teams to deliver excellent guest service and food quality in accordance with brand systems, procedures, and food safety requirements.
- Work with team members on long-term initiatives designed to drive profitable sales growth.
- Review and practice processes, modifying them as needed to continuously improve the guest experience.
- Support the General Manager in identifying and training internal candidates for Shift Lead positions.
- Assist with employee training and ensure operations follow company standards.
- Interact with guests and the community; respond professionally and promptly to guest questions, concerns, and complaints, support guest recovery, and escalate concerns to the General Manager.
- Assist the General Manager in using management information tools to analyze operational and financial performance.
- Help identify trends and actions for improvement.
- Monitor costs and adherence to budgets and restaurant goals.
- Comply with state and federal labor laws and regulations.
Benefits
- Medical, dental, vision, and life insurance for eligible employees.
- PTO, including vacation and sick time.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
