Team Lead

Tractor Supply Company•Castle Hayne, NC

16d

About The Position

The Team Leader supports Store leadership by delivering Legendary Service, coaching Team Members, and owning assigned sales-floor presentation areas. Team Leaders are expected to be top-selling Team Members and to maintain Power Panels, Clipstrips, Endcaps, Clothing recovery, and assigned BOPIS/OMNI support according to store needs. The role includes leading assigned Team Members during shifts, reinforcing safe and consistent operating standards, supporting Store readiness, and assisting with front-end and sales-floor routines as assigned. The position generally works indoors in a favorable environment with moderate noise, but may also require work in outdoor lots and adverse weather. Shifts vary by store, are generally at least four hours, and may exceed eight hours. The role is non-sedentary and involves moving throughout the store and outdoor areas, handling merchandise, operating store equipment, and providing customer service. Travel or driving may be required to support business or district needs.

Requirements

Must be at least 18 years of age.
Must possess a valid driver’s license.
Must be able to read, write, and count accurately.
Must be able to perform the principal responsibilities of Team Members.
Must have the physical and mental stamina to move throughout the store and outdoor areas quickly and safely.
Must be able to operate job-related equipment efficiently, safely, properly, and accurately.
Must be able to communicate effectively with Team Members and customers using written and verbal communication skills.
Must be able to process information and merchandise through the point-of-sale system.
Must be able to complete required training and certifications.
Must be able to work varied hours, including days, nights, weekends, and overtime as business needs dictate.

Nice To Haves

Retail experience and/or farming, ranching, pet/equine, or welding knowledge is strongly preferred.
Supervisory experience is preferred.
A high school diploma or equivalent is preferred, but not required.
Basic computer skills.
Strong interpersonal skills and the ability to resolve issues ethically and with minimal conflict.

Responsibilities

Maintain regular and predictable attendance.
Work scheduled shifts and varied hours, days, nights, weekends, and overtime as dictated by business needs.
Uphold and promote a safe and productive work environment by following and enforcing policies and procedures.
Deliver Legendary Service and reinforce Leading with Legendary behaviors through Customer engagement, Team Member coaching, and accountability for execution.
Use A+ Coaching to celebrate and develop Team Members, improve selling behaviors, and reinforce consistent operating standards.
Model selling behaviors as one of the store’s top-selling Team Members.
Own Power Panel execution, maintenance, replenishment, signing, and recovery.
Own Clipstrip execution, maintenance, replenishment, signing, and recovery.
Own Endcap execution, maintenance, signing, and recovery.
Own full weekly Clothing Department recovery, including assigned standards and follow-up.
Support assigned BOPIS/OMNI execution, including picking, staging, Customer handoff, and follow-up.
Lead assigned Team Members during shifts, including task delegation, follow-up, service expectations, and safe work practices.
Support front-end, sales-floor, recovery, and Customer engagement routines as assigned by the Store Manager or Sales Manager.
Support Store readiness by owning and maintaining Power Panels, Clipstrips, Endcaps, and Clothing.
Operate cash register/computer, forklift, and other equipment as needed; assist customers with loading purchases.
Complete documentation associated with job duties accurately and promptly.
Obtain licenses or certifications as needed by the business.
Promote a safe and productive work environment for Team Members, customers, and vendors, and train Team Members on appropriate application of policies and procedures.
Perform other duties as assigned.
Move and transfer merchandise weighing up to 50 pounds throughout the store.
Push and pull merchandise up to 2,000 pounds with proper material-handling equipment.
Occasionally lift or reach merchandise overhead; frequently stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders.
Move throughout the store for an entire shift and safely access the selling floor, side lot, stock area, and register area.
Operate equipment necessary to run a store, including a dolly, hand truck, forklift, baler, computer, and cash register.
Handle and be in contact with birds/poultry.
Complete training and certification to dispense propane and dispense propane.
Complete required training and certifications for various business needs.
Travel as required in support of district needs and drive or operate a vehicle for business needs.