About The Position
The Team Lead supports theatre operations by training, developing, and coaching non-management employees; performing team positions as needed; and helping ensure guest satisfaction and consistent operating standards. The role operates the theatre’s projection and audio-visual equipment, supports delivery of marketing campaigns and promotions, monitors maintenance and operational standards, and enforces company policies and dress code. The Team Lead reports performance issues and policy violations to Theatre Management and monitors risk management, including employee and patron safety, loss prevention, emergencies, and the proper handling and reporting of accidents. The position requires completion or active participation in Team Lead training, understanding of Team Member policies and procedures, and advanced knowledge of emergency, evacuation, and robbery procedures. It also requires reading and understanding training materials on harassment prevention and regulatory compliance. The role directly supervises an unspecified number of employees and carries out supervisory responsibilities under company policies and applicable laws. The work environment is generally moderately noisy, with noise levels that sometimes increase. The employee is frequently required to stand, walk, sit, use hands, reach, and talk or hear; occasionally required to climb, balance, stoop, kneel, crouch, or crawl; and regularly required to lift up to 75 pounds.
Requirements
- At least three months of supervisory experience, or six months of theatre experience with completion of the Level 1 Team Member Star Program, or a combination of these; alternatively, demonstrated leadership and/or management potential subject to District Manager approval.
- Good public speaking skills and effective oral and written communication with employees, vendors, and corporate staff.
- Ability to listen effectively, respond clearly and directly, and explain information to others.
- Ability to perform calculations quickly and accurately and identify and correct errors.
- Ability to identify problems, gather relevant data, evaluate information, consider alternatives, draw evidence-based conclusions, and recommend solutions.
- Ability to take initiative, work with minimal supervision, and perform under pressure or opposition.
- Experience with PC platforms and basic office programs, including email, word processing, and spreadsheets.
- Ability to operate copiers and other office equipment, use filing systems, maintain attention to detail, use tools and equipment dexterously, and perform mechanical tasks as necessary.
- Ability to interact excellently with customers, the public, and coworkers and demonstrate sensitivity to others.
- Ability to establish goals, budget time, and set priorities.
- Ability to perform the essential duties satisfactorily, with reasonable accommodations where applicable.
- If assigned to sell or serve alcohol, must be of legal age under applicable state or local law, complete legally required training, obtain any required certificate, and complete Regal Responsible Beverage Server training on Regal Academy.
- Ability to meet the stated physical demands, including regularly lifting up to 75 pounds.
Responsibilities
- Maintain regular and consistent attendance.
- Uphold and administer company policies.
- Train, develop, and coach non-management employees.
- Perform all team positions as required.
- Ensure guest satisfaction.
- Operate theatre projection and audio-visual equipment, including hardware and software.
- Ensure operational delivery of marketing campaigns and promotions.
- Monitor maintenance and operational delivery to maintain standards.
- Know, comply with, and enforce the dress code.
- Complete or be in the process of completing Team Lead training.
- Review, understand, and demonstrate Team Member-level policies and procedures.
- Maintain advanced knowledge of emergency, evacuation, and robbery procedures.
- Report performance issues and policy violations to Theatre Management.
- Monitor theatre risk management, including employee and patron safety, loss prevention, emergencies, and the handling, reporting, and investigation of accidents; report accident details to management.
- Read and understand training materials on harassment prevention and other regulatory compliance.
- Directly supervise employees and carry out supervisory responsibilities in accordance with company policies and applicable laws.
- Perform additional duties assigned by Theatre Management.
Benefits
- Free movie passes at any Regal location.
- Discounted concessions at any Regal location.
- Eligibility to participate in the 401(k) retirement plan with company match after reaching age 21 and completing six months of service.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
