NOW HIRING, Weekends and Holiday's Required! $16.25 per hour! Free Movies! Discount Concessions!

Regal•Nashville, TN

10d•Onsite

About The Position

Regal Team Members provide exceptional service to theatre guests and may be assigned to the Box Office, Concession Stand, or Usher duties according to theatre needs and employee availability. Team members represent Regal in accordance with its mission and policies, maintain regular and consistent attendance, respond to emergency situations when called upon, perform general cleaning duties, and comply with the company dress code. The posting lists pay of $16.25 per hour and notes that weekends and holidays are required. Box Office duties include operating the point-of-sale system and accurately handling cash and other payment methods, promoting premium viewing experiences and the Regal Crown Club, selling tickets in accordance with the MPAA rating system and company policy, and responding to guest calls and questions. Concession duties include operating the point-of-sale system, handling payments and inventory, promoting the Regal Crown Club, operating and cleaning concession equipment, suggestive selling, and complying with food safety and break-period laws. Where applicable, employees must maintain alcohol certifications and training; employees assigned to sell or serve alcohol must meet legal age requirements. Team members must read and understand training materials on topics such as harassment and discrimination. Usher duties include collecting and depositing ticket stubs, directing patrons, inspecting bags when applicable, managing crowds, assisting guests with seating, enforcing movie ratings, and inspecting auditoriums for picture and sound quality, safety, and content theft. Ushers report problems or unusual situations to management, may perform auxiliary concession sales, clean auditoriums and other theatre areas, monitor vending equipment, and assist with assigned opening and closing duties. Successful performance requires completion of the cast certification program as a cast member and box office cashier, or progress toward completion. Employees assigned to alcohol service must complete legally required training and certification, as well as Regal Responsible Beverage Server training on Regal Online University. The role requires effective public speaking, listening and communication; accurate calculations; problem-solving and decision-making; and the ability to set goals, manage time, and prioritize. Physical duties frequently involve standing, walking, sitting, using hands, reaching, and speaking or hearing; occasionally involve climbing or balancing and stooping, kneeling, crouching, or crawling; and may occasionally require lifting up to 60 pounds. Vision requirements include close, distance and peripheral vision, depth perception, and focus adjustment.

Requirements

Complete the cast certification program as a cast member and box office cashier, or be progressing toward completion.
If assigned to sell or serve alcohol, meet the applicable legal age requirement and complete legally required state or local training and certification, as well as Regal Responsible Beverage Server training on Regal Online University.
Possess good public-speaking and listening skills and communicate clearly and directly.
Perform calculations quickly and accurately and identify and correct errors.
Identify problems, gather relevant data, evaluate information and alternatives, reach evidence-based conclusions, and take action under pressure or opposition.
Have excellent communication skills with customers, co-workers, and management; establish goals, budget time, and set priorities.
Be able to perform the essential duties, with reasonable accommodations where applicable.
Meet the role's physical requirements, including frequent standing, walking, sitting, hand use, reaching, and speaking or hearing; occasional climbing or balancing and stooping, kneeling, crouching, or crawling; and occasional lifting of up to 60 pounds.

Responsibilities

Provide exceptional service to theatre guests and represent Regal in accordance with its mission and policies.
Maintain regular and consistent attendance, respond to emergency situations when called upon, perform general cleaning duties, and comply with the company dress code.
Operate Box Office and Concession point-of-sale systems and accurately handle cash, cards, gift cards, checks, discount tickets, passes, coupons, and concession inventory as applicable.
Promote premium viewing experiences and the Regal Crown Club program, and use suggestive selling.
Sell tickets in accordance with the MPAA rating system and company policy, and respond to guest calls and questions.
Operate, prepare, and clean concession equipment; comply with food-safety laws and applicable break and meal-period laws.
Maintain required alcohol certifications and training when assigned to alcohol sales or service, and meet applicable legal age requirements.
Tear and collect tickets, direct patrons, inspect bags when applicable, manage crowd control, and assist guests with seating.
Enforce the MPAA rating system and inspect auditoriums for picture and sound quality, content theft, and a safe environment.
Report problems, discrepancies, and unusual situations to management.
Perform in-auditorium concession sales when directed, clean auditoriums and other theatre areas, and monitor theatre vending equipment.
Assist with assigned opening and closing duties.