Seasonal Floor Staff- Now Hiring at $13.50/Hour & Free Movies and Discount Concessions

Regal Theatres•Mt. Juliet, TN

9d•Onsite

About The Position

Floor Staff members are assigned according to theatre needs and employee availability. Employees may be variable-hour, part-time fixed, part-time regular, or full-time hourly, and their primary responsibility is ensuring guests receive exceptional service. Staff may work in the Box Office, Concession Stand, or as an Usher. They represent Regal in accordance with its mission statement and policies, maintain regular and consistent attendance, respond to emergencies when called upon, perform general cleaning duties, and comply with the company dress code. Box Office duties include operating the point-of-sale system and accurately handling cash drawers, cards, checks, gift cards, and redeemed discounts; promoting premium viewing experiences and the Regal Crown Club; applying the MPAA rating system and company policies when selling tickets; and responding to guest calls and questions. Concession duties include operating the POS system and handling payments, coupons, and inventory; promoting the Regal Crown Club; operating, preparing, and cleaning concession equipment; suggestive selling; and following food-safety laws and applicable rules for breaks and meal periods. Where applicable, employees selling or serving alcohol must meet legal age requirements and maintain required alcohol certifications and training. Employees must read and understand training materials on subjects such as sexual harassment and discrimination. Usher duties include tearing and collecting ticket stubs, directing guests, inspecting packages when applicable, managing crowds, helping guests find seats, enforcing the MPAA rating system, and inspecting auditoriums for picture and sound quality, content theft, and safety. Ushers report problems and unusual situations to management, perform auxiliary concession sales as directed, clean auditoriums and other theatre areas, monitor vending equipment, and assist with assigned opening and closing duties. The role requires completion of the cast certification program as a cast member and box-office cashier, or progress toward completion. Employees must communicate effectively, perform calculations accurately, identify and assess problems, make evidence-based decisions, and manage time and priorities. Physical duties frequently involve standing, walking, sitting, using hands, reaching, and talking or hearing; occasional duties include climbing, balancing, stooping, kneeling, crouching, or crawling. Employees may occasionally lift up to 60 pounds. Vision requirements include close, distance, peripheral, and depth vision and the ability to adjust focus.

Requirements

Completion of the cast certification program as a cast member and box-office cashier, or progress toward completion.
If assigned to sell or serve alcohol, complete legally required state or local training, obtain the required certificate, and complete Regal Responsible Beverage Server training on Regal Online University.
Good public-speaking and listening skills, with the ability to respond clearly and directly.
Ability to perform calculations quickly and accurately and identify and correct errors.
Ability to identify problems, gather relevant data, assess possible causes, evaluate information, recognize alternatives, and reach evidence-based conclusions.
Ability to take action beyond what is necessarily called for and perform under pressure or opposition.
Excellent communication skills with customers, co-workers, and management.
Ability to establish goals, budget time, and set priorities.
Ability to perform the listed physical duties, including occasionally lifting up to 60 pounds, with reasonable accommodations where applicable.
Vision sufficient for close, distance, and peripheral vision, depth perception, and adjustment of focus.

Responsibilities

Provide exceptional guest service and represent Regal in accordance with its mission statement and policies.
Maintain regular and consistent attendance, handle emergency situations when called upon, perform general cleaning, and comply with the company dress code.
Operate the Box Office POS system and accurately handle cash drawers, credit cards, travelers’ checks, gift cards, and redeemed discounts, passes, and coupons.
Promote premium viewing experiences and the Regal Crown Club program.
Sell tickets in accordance with the MPAA rating system and company policy, and respond to guest calls and questions.
Operate the concession POS system and accurately handle payments, redeemed coupons, and concession stock inventory.
Operate, prepare, and clean concession equipment; suggestively sell; and comply with applicable food-safety laws and break and meal-period laws.
Maintain required alcohol certification and training where applicable; meet legal age requirements when assigned to sell or serve alcohol.
Read and understand training materials, including materials on sexual harassment and discrimination.
Tear tickets, collect and deposit ticket stubs, direct patrons to auditoriums, inspect packages when applicable, manage crowd control, and assist guests in finding seats.
Enforce the MPAA rating system and inspect auditoriums for picture and sound quality, content theft, and a safe environment.
Report problems, discrepancies, and unusual situations to management.
Perform in-auditorium auxiliary concession sales as directed by management.
Clean auditoriums after scheduled shows and maintain clean restrooms, lobby, hallways, and other areas outside auditoriums.
Monitor theatre vending equipment and assist with assigned opening and closing duties.