Seasonal Floor Staff- Now Hiring at $13.50/Hour & Free Movies and Discount Concessions

Regal•Mount Juliet, TN

9d•Onsite

About The Position

Floor Staff members are classified according to theatre needs and employee availability as variable-hour, part-time fixed, part-time regular, or full-time hourly employees. Their primary responsibility is to ensure guests receive exceptional service. Staff may work in the Box Office, Concession Stand, or as an Usher, and must represent Regal consistently with its mission and policies. The role requires regular and consistent attendance, responding to emergency situations when called upon, general cleaning, and compliance with the company dress code. Box Office duties include operating the point-of-sale system and accurately handling cash drawers, credit cards, travelers’ checks, gift cards, and redeemed discount tickets, passes, and coupons. Staff promote premium viewing experiences and the Regal Crown Club, apply the MPAA rating system and company policy when selling tickets, and respond to guest calls and questions in keeping with Regal’s guest-service philosophy. Concession duties include operating the point-of-sale system, accurately handling payments and coupons, and maintaining concession stock inventory. Staff promote the Regal Crown Club, operate, prepare, and clean concession equipment, make sales recommendations, follow food-safety laws and meal-break requirements, and maintain required alcohol certifications and training where applicable. Employees assigned to sell or serve alcohol must meet the legal age requirement. Staff must read and understand training materials on topics such as sexual harassment and discrimination. Usher duties include tearing and collecting tickets, directing patrons, inspecting bags when applicable, managing crowds, helping guests find seats, and enforcing the MPAA rating system. Ushers inspect auditoriums for picture and sound quality, watch for film and content theft, help maintain a safe environment, report problems to management, conduct auxiliary concession sales as directed, clean auditoriums and other theatre areas, monitor vending equipment, and assist with assigned opening and closing duties. Successful employees must complete or be progressing toward the cast certification program as a cast member and box office cashier. Where alcohol service is part of assigned duties, employees must complete legally required local or state training and certification, as well as Regal Responsible Beverage Server training on Regal Online University. The role calls for effective public speaking, listening and clear responses; quick and accurate calculations; problem-solving and decision-making under pressure; and strong communication, goal-setting, time-management, and prioritization skills. Physical duties include frequent standing, walking, sitting, hand use, reaching, and talking or hearing; occasional climbing, balancing, and stooping, kneeling, crouching, or crawling; and occasional lifting of up to 60 pounds. Vision requirements include close, distance, and peripheral vision, depth perception, and the ability to adjust focus.

Requirements

Complete, or be progressing toward completion of, the cast certification program as a cast member and box office cashier.
If assigned to sell or serve alcohol, meet the legal age requirement and complete legally required state or local training and certification, as well as Regal Responsible Beverage Server training on Regal Online University.
Possess good public-speaking and listening skills and respond clearly and directly.
Perform calculations quickly and accurately and identify and correct errors.
Identify problems, gather relevant data, evaluate information, recognize alternatives, reach evidence-based conclusions, take initiative, and perform under pressure or opposition.
Demonstrate excellent communication with customers, co-workers, and management, and be able to establish goals, budget time, and set priorities.
Meet the role’s physical demands, including frequent standing, walking, sitting, hand use, reaching, and talking or hearing; occasional climbing, balancing, and stooping, kneeling, crouching, or crawling; and occasional lifting of up to 60 pounds.
Meet vision requirements including close, distance, and peripheral vision, depth perception, and ability to adjust focus.

Responsibilities

Provide exceptional guest service and represent Regal in accordance with its mission and policies.
Maintain regular and consistent attendance, respond to emergencies when called upon, perform general cleaning, and comply with the company dress code.
Operate the Box Office point-of-sale system and accurately handle cash drawers, credit cards, travelers’ checks, gift cards, and redeemed discounts, passes, and coupons.
Promote premium viewing experiences and the Regal Crown Club program.
Sell tickets in accordance with the MPAA rating system and company policy, and respond to guest calls and questions.
Operate the concession point-of-sale system, handle payments and coupons accurately, and manage concession stock inventory.
Operate, prepare, and clean concession equipment; make sales recommendations; and comply with applicable food-safety and meal-break laws.
Maintain required alcohol certifications and training when applicable, and complete relevant training materials.
Tear and collect tickets, direct patrons to auditoriums, inspect bags when applicable, manage crowds, and help guests find seats.
Enforce the MPAA rating system and inspect auditoriums for picture and sound quality, content theft, and safety.
Report problems, discrepancies, or unusual situations to management.
Conduct in-auditorium concession sales when directed, clean auditoriums and other theatre areas, monitor vending equipment, and assist with assigned opening and closing duties.