NOW HIRING, Weekends and Holiday's Required! $16.25 per hour! Free Movies! Discount Concessions!

Regal Theatres•Nashville, TN

About The Position

Regal team members are assigned based on theatre needs and employee availability as variable-hour, part-time fixed, part-time regular, or full-time hourly employees. Their primary responsibility is ensuring guests receive exceptional service. Team members may work in the Box Office, Concession Stand, or as an Usher, and are expected to represent Regal consistently with its mission and policies. This includes regular and consistent attendance, responding to emergencies when called upon, general cleaning, and compliance with the company dress code. Box Office duties include operating the POS system and accurately handling cash drawers, cards, checks, gift cards, and redeemed discounts; promoting premium viewing experiences and the Regal Crown Club; selling tickets according to the MPAA rating system and company policy; and responding to guest calls and questions. Concession duties include operating the POS system, handling payments and inventory, promoting the Regal Crown Club, preparing and cleaning equipment, suggesting additional sales, and complying with food-safety laws. Where applicable, employees must maintain required alcohol certifications and training, and must be of legal age to sell or serve alcohol. Employees must read and understand training materials covering topics such as sexual harassment and discrimination. Usher duties include collecting and depositing ticket stubs, directing patrons, inspecting bags when applicable, managing crowds, helping guests find seats, enforcing the MPAA rating system, inspecting auditoriums for picture and sound quality and safety, reporting problems to management, conducting auxiliary concession sales as directed, cleaning auditoriums and other theatre areas, monitoring vending equipment, and assisting with opening and closing duties. The role requires satisfactory performance of essential duties, effective communication and listening, accurate calculations, problem-solving and sound judgment, and the ability to work under pressure. Employees must complete the cast certification program as a cast member and box office cashier, or be progressing toward completion. The advertised pay is $16.25 per hour. Free movies and discounted concessions are offered. Weekend and holiday work is required.

Requirements

Complete the cast certification program as a cast member and box office cashier, or be progressing toward completion.
Communicate effectively with customers, coworkers, and management; listen effectively and respond clearly and directly.
Perform calculations quickly and accurately and identify and correct errors.
Identify problems, gather relevant information, evaluate alternatives, and reach evidence-based conclusions.
Take initiative and perform under pressure or opposition.
Establish goals, budget time, and set priorities to achieve objectives.
Work weekends and holidays.
If assigned to sell or serve alcohol, meet the legal age requirement, complete legally required state or local training and certification, and complete Regal Responsible Beverage Server training on Regal Online University.

Responsibilities

Provide exceptional guest service and represent Regal in accordance with its mission and policies.
Maintain regular and consistent attendance, handle emergency situations when called upon, perform general cleaning, and follow the company dress code.
Operate the Box Office POS system and accurately handle cash, cards, checks, gift cards, and redeemed discounts.
Promote premium viewing experiences and the Regal Crown Club program.
Sell tickets in accordance with the MPAA rating system and company policy, and respond to guest calls and questions.
Operate concession POS systems, handle payments and concession inventory, prepare and clean concession equipment, and suggest additional purchases.
Comply with applicable food-safety laws and break and meal-period laws; maintain required alcohol certification and training where applicable.
Tear and collect tickets, direct patrons to auditoriums, inspect bags when applicable, manage crowd control, and assist guests in finding seats.
Enforce the MPAA rating system and inspect auditoriums for picture and sound quality, content theft, and a safe environment.
Report problems, discrepancies, or unusual situations to management.
Perform auxiliary concession sales as directed and clean auditoriums, restrooms, lobby areas, hallways, and other theatre areas.
Monitor theatre vending equipment and assist with opening and closing duties as assigned.