Team Lead

Foxtrot Market•Chicago, IL

26d•$19 - $20

About The Position

The Team Lead leads the store team during a shift to create an excellent customer experience throughout Foxtrot. The role involves moving around the store to meet business needs, working alongside the team during peak periods, and deploying and coaching team members to meet business and customer expectations. Team Leads are trained across store areas, including preparing and serving the cafe menu, working in the kitchen and on bar, and completing barista training. The position also supports merchandising, inventory, and eCommerce fulfillment, and is described as a potential stepping stone to Assistant Store Manager. The Team Lead sets the tone for the shift, communicates expectations and tasks, fosters a positive environment, provides feedback with candor and care, and celebrates successes. They connect with customers, help resolve challenges, and look for ways to improve. They also support store operations and team members in the absence of a manager, assist with onboarding, delegate work, and complete opening and closing procedures as a trusted key holder.

Requirements

Previous supervisory or leadership experience.
Must be at least 21 years old to sell or handle alcohol.
Able to model and lead others in delivering exceptional customer experiences.
Able to make decisions and adjust to business needs in the absence of the Store Manager or Assistant Store Manager.
Outgoing and personable, with an enjoyment of interacting with customers.
Able to lift up to 40 pounds of boxes up and down stairs.
Strong written and spoken communication skills.
Punctual, dependable, and reliable.
Some weekend availability is required.
Able to successfully complete Foxtrot’s Barista Certification and all other required certifications.

Responsibilities

Lead by example to create a welcoming and safe work environment for employees and customers.
Educate customers and answer questions about Foxtrot products and store layout.
Ensure key business initiatives are offered to customers.
Serve as a go-to resource for store team members in the absence of a manager, assisting and escalating issues as needed.
Assist in training new store team members during onboarding.
Delegate tasks and zones to store team members, including oneself, to support in-store retail operations and delivery fulfillment.
Complete store opening and closing tasks thoroughly as a trusted key holder.
Set the tone for shifts and clearly communicate team expectations and tasks.
Coach team members, provide feedback, and celebrate successes.
Prepare and serve the cafe menu, including working in the kitchen and on bar.
Create a visually appealing retail space through stocking, receiving, organizing, and resets in the front and back of the store.
Complete shift inventory tasks, identify potential issues, begin root-cause problem-solving, and communicate actions and follow-up to managers.
Support online customer orders through cafe pickup and delivery.
Connect with customers throughout the store by greeting them, thanking them, or making recommendations.
Take practical action and use good judgment to address tasks and challenging situations.