Team Lead

Sky Zone•Little Rock, AR

21d•Onsite

About The Position

The Team Lead is a hands-on, early-leadership role that rotates through Sales & Service, Parties & Events, and Food & Beverage/Facilities. The role provides operational leadership, supports team members, and helps deliver safe, consistent, and memorable guest experiences. When the General Manager or Operations Manager is not present, the Team Lead serves as Manager on Duty and helps keep the park operating effectively. The role also develops leadership capability through practical responsibility across park operations. Team Leads may work as a Sales & Service Lead, Parties & Events Lead, or F&B & Facilities Lead. A part-time Flex Lead option is available at some park locations, primarily to support weekends and cover breaks or time off for other Leads. The position is onsite and full-time. Compensation is $16.50 per hour, based on qualifications, experience, and performance.

Requirements

Be at least 18 years of age.
Have a minimum of 2 years of progressive experience in operations or guest-facing roles, ideally in a fast-paced environment.
Have prior supervisory or leadership experience.
Have basic technology proficiency, including point-of-sale systems, Microsoft Office Suite, and Teams, and be comfortable learning new platforms.
Be available to work evenings, weekends, and holidays.
Have strong interpersonal and communication skills, including the ability to motivate, coach, and positively influence others.
Be reliable, self-motivated, organized, and eager to grow into greater responsibility.
Demonstrate a hands-on, team-first mindset, personal ownership, sound judgment, and the ability to remain respectful and calm in high-pressure situations.
Be able to move throughout all areas of the park and interact with guests and team members in a high-energy, often loud environment.
Be able to lift and carry a minimum of 20 pounds as needed, with or without reasonable accommodation.

Nice To Haves

Background in retail sales, food and beverage, amusement or entertainment, or recreation.

Responsibilities

Act as Manager on Duty when the General Manager or Operations Manager is not present, ensuring operational excellence, safety compliance, and team accountability.
Provide on-the-floor leadership by coaching, supporting, and delegating to team members across departments.
Work in operational areas as needed, including Programs, Café, Front Desk, and Events, to maintain guest experience and operational flow.
Communicate guest issues, operational challenges, and safety concerns to the Management Team in a timely manner.
Engage guests, identify sales opportunities, and promote memberships and park programs.
Model service excellence and mentor team members in customer engagement.
Enforce safety policies and complete incident reports when necessary.
Ensure opening, closing, and shift procedures are completed consistently and accurately.
Maintain park cleanliness and operational readiness throughout the shift.
As Sales & Service Lead, drive front desk performance and membership sales, uphold Sky Zone’s “WOW” service standards, and coach team members to improve conversions and guest satisfaction.
As Parties & Events Lead, oversee birthday parties, group events, and corporate outings; manage scheduling, staffing, and upsell opportunities; and ensure a positive experience from booking through event completion.
As F&B & Facilities Lead, manage café inventory and ordering, maintain health and safety standards, oversee equipment and attraction maintenance and park cleanliness, and lead facilities projects.
When assigned as a part-time Flex Lead at participating locations, provide primarily weekend support and rotate as needed to cover breaks and time off for other Leads.