Team Lead-7

Eberl • Dallas, TX

12d

About The Position

The Team Lead supervises and supports the day-to-day work of Claims Administrators and File Reviewers. The role provides direction, manages workloads, reviews work for quality and compliance, handles routine team questions and operational issues, and supports onboarding and training. The Team Lead also assists the Team Manager with vendor communication and performance monitoring, recommends process improvements, promotes a collaborative environment, and provides feedback on team members' performance and development needs.

Responsibilities

• Supervise and support the day-to-day work of Claims Administrators and File Reviewers, providing direction and guidance as needed.
• Assign, monitor, and adjust workloads to ensure work is completed accurately, on time, and in accordance with service standards.
• Review completed work for compliance with company policies, quality guidelines, and client requirements.
• Serve as the first point of contact for day-to-day team questions, address routine operational issues, and escalate significant concerns to the Team Manager.
• Support onboarding and training of new team members on claims procedures, client communication expectations, and service level requirements.
• Assist the Team Manager with vendor communication and performance monitoring, including reviewing daily inbound and outbound calls and emails to ensure service standards are met.
• Identify opportunities to improve processes, work quality, efficiency, and customer experience, and recommend solutions as appropriate.
• Promote a positive and collaborative team environment.
• Provide the Team Manager with feedback on team member performance, training needs, and development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed