Team Lead

Whataburger (Whataburger of Mesquite, Inc.)•Mesquite, TX

26d

About The Position

The Team Leader ensures that each customer’s experience meets or exceeds expectations. The role supervises and guides Team Members in performing tasks according to standards, and performs Team Member duties as needed to maintain a high level of customer service and support Whataburger’s goal of customer satisfaction. The Team Leader participates in a skills development program and must achieve certification in specific stations associated with the position.

Requirements

Must achieve certification in specific stations associated with the position.
Must be able to lift up to 50 pounds and stand for the entire shift.
Must be able to reach, bend, stoop, lift, shake, stir, pour, carry, and push.
Must be able to read orders on tickets, menu boards, receipts, and similar materials.
Must be able to frequently immerse hands in water, cleaning and sanitation solutions, and food products, and wash hands frequently.

Responsibilities

Protect and promote the Whataburger brand, attend required meetings and training, communicate work availability issues and problems beyond the role’s authority to management, and continually improve leadership and personal performance.
Model Whataburger’s values of Pride, Care, and Love; develop job skills; consistently enforce company standards; maintain professional relationships; and serve as a role model and resource for Team Members.
Train, supervise, and evaluate Team Members; provide constructive feedback and on-the-spot coaching; identify training opportunities; and address performance issues based on the facts.
Support restaurant management with administrative tasks, including cash reporting, inventory audits, deposits, closeouts, and payroll adjustments.
Perform operational tasks as needed and set an example by working as a Team Member when filling a shift position.
Ensure products meet quality standards, match customer orders, and are delivered within service-time standards; monitor Drive-Thru production flow.
Ensure the appearance of employees and restaurant areas meets standards, and promote excellent customer relations.
Communicate directions clearly, follow up on assigned actions, enforce policies and procedures, and ensure Team Members report and clock in and out as scheduled.
Maintain safety policies and procedures; ensure Team Members use appropriate precautions and safety equipment; operate equipment safely and within company guidelines; and follow emergency procedures.
Complete shift reports and record food inventory at the start and close of shifts as directed.
Ensure customers receive their orders as requested and within service-time standards; maintain the restaurant’s appearance; change point-of-purchase materials when necessary; answer the phone courteously; and resolve customer complaints according to company policy.
Demonstrate fiscal responsibility, follow cash-handling policies, monitor sales terminals and inventory controls, prepare deposits and manage the change fund, audit registers, and record discrepancies.
Control labor, food expense, and portioning to support productivity and manage food costs.
Assume additional responsibilities as assigned.