Team Lead

Potomac Family Dining Group•Upper Marlboro, MD

13d•Onsite

About The Position

The Team Lead is a supervisory position primarily responsible for leading a shift and its people and processes to deliver superior food and beverage service to restaurant guests in accordance with Potomac Family Dining Group and Applebee’s brand standards for timeliness, accuracy, and guest service. The role supervises hourly Team Members on shift and assists with restaurant operations, with very limited decision-making authority. The Team Lead helps maintain a high-quality guest experience, supports service and product standards, oversees safety, security, cleanliness, and sanitation, and completes basic opening and closing administrative functions. The position requires flexible availability for mornings, mid-day shifts, evenings, weekends, and holidays, and the ability to work 20–40 hours per week.

Requirements

Must be at least 21 years old.
High school degree or GED required.
Reading, writing, basic math, and verbal communication skills in English required.
Reliable transportation and a government-issued driver’s license required.
Proven ability to handle complex customer service situations.
Ability to pass a company background check.
1–2 years of supervisory experience.
Ability to work 20–40 hours per week and a flexible schedule including mornings, mid-day shifts, evenings, weekends, and holidays.
Ability to wipe down table tops, table legs, and booth seats and pick up floor debris.
Transport plates, glasses, and baskets between the service bar and kitchen more than 30 times per shift.
Transport glass racks and cases weighing up to 25 pounds up to 15 times per shift.
Ability to stand and exert fast-paced mobility for periods of up to four hours.
Good sense of balance and ability to reach, bend, stoop, and kneel; frequently lift up to 50 pounds.
Frequently immerse hands in water, approximately every five minutes throughout a shift.
Ability to speak clearly and listen attentively to guests and other employees.

Nice To Haves

ServeSafe Alcohol Certification is a plus.
Bilingual experience is a plus.
Supervisory experience preferably in a casual dining or bar service capacity.
Key competencies include sound judgment, decision-making, problem-solving, organization and planning, communication, attention to detail, coaching, accountability, and a friendly, engaging manner.

Responsibilities

Assist in supervising the restaurant environment during scheduled shifts.
Ensure prompt, friendly service according to company guidelines.
Build a culture guided by the company Vision and Mission, focusing on people, profits, and guest experience.
Respond promptly to verbal guest complaints and ensure their correction.
Promote a high-quality guest experience through table touches and proactive resolution of potential guest issues.
Teach and enforce alcohol awareness.
Assist in maintaining adequate inventory levels.
Ensure product preparation and presentation meet company standards.
Ensure safety and security programs follow company policy and government standards, and report concerns to the Associate or General Manager.
Promote restaurant organization, cleanliness, and sanitation.
Complete assigned basic administrative functions associated with restaurant opening and closing procedures.
Ensure cash-handling procedures are completed according to company and brand policy.
Manage alcohol service according to applicable state and federal laws and regulations and company and brand policies and standards.
Accept and audit deliveries.
Assist in supervising Team Member performance.
Maintain professionalism, ethics, integrity, and a role-model image.
Perform other related duties as required and assigned.