Team Lead
Planet Fitness - Baseline Fitness•Baton Rouge, LA
•$12 - $14•Onsite
About The Position
The Team Lead assists with overseeing gym operations to support a positive member experience. The role contributes to staff training and development, member service, team management, marketing, inventory, and the cleanliness and appearance of the club. It also performs a range of front-desk duties and provides backup support to the Club Manager as needed.
Requirements
- Honesty and a good work ethic.
- Strong customer-service skills.
- Strong communication, organizational, and leadership skills.
- Basic computer proficiency.
- Ability to communicate and interact with customers, coworkers, and the public in a way that exceeds their wants and needs.
- Ability to listen actively, empathize with customers, and work together to solve problems.
- Ability to recognize and define problems, analyze relevant information, encourage alternative solutions, plan resolutions, and seek additional assistance when needed.
- Ability to demonstrate tact and skill in interactions while using appropriate behavior and language.
- Ability to maintain timely communication with team members and supervisors to increase productivity and prevent misunderstandings or disagreements.
- Ability to stand and walk for at least 75% of the shift.
- Ability to talk in person or on the phone for at least 75% of the shift.
- Ability to lift up to 50 pounds less than 30% of the time.
Responsibilities
- Assist in training and developing staff.
- Assist with member-service oversight and ensure staff provide a great customer experience.
- Answer phone calls politely and help with questions or concerns, including information calls.
- Assist with member check-ins, sign-ups, cancellations, and updates to member account information.
- Meet and greet potential members and provide gym tours.
- Help address member-service issues and questions.
- Assist with team-member management and provide backup support to the Club Manager as needed.
- Ensure adherence to company policies and procedures.
- Help create and maintain a positive image for the club.
- Assist in overseeing the cleanliness and appearance of the gym.
- Assist in managing marketing efforts and ensure team members know about and are trained on current promotions.
- Assist with ordering supplies, maintaining inventory, and tracking reports as needed.
Benefits
- Dollars for Scholars Program
- Employee Appreciation Program
- Free membership for the employee and one family member or friend
- Team Member Support Team
- Health, dental, and vision insurance
- Critical illness insurance
- Short-term disability insurance
- Accident insurance
- Voluntary life insurance
- Pet insurance
- Health Savings Account (HSA)
- Advancement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
