Team Lead

Potomac Family Dining Group•Prince Frederick, MD

13d

About The Position

The Team Lead is a supervisory position responsible for leading a restaurant shift, its people, and processes to deliver food and beverage service according to Potomac Family Dining Group and Applebee’s brand standards for timeliness, accuracy, and guest service. The role has very limited decision-making authority and may supervise any hourly Team Member working on the shift. It includes supporting restaurant operations, guest experience, safety, cleanliness, inventory, administrative procedures, cash handling, alcohol service, and team performance. The position requires working a flexible schedule of 20–40 hours per week, including mornings, midday shifts, evenings, weekends, and holidays. The work is fast-paced and may involve wet floors, loud noises, and outdoor conditions. Physical duties include standing and moving throughout the shift, carrying service items and glass racks, lifting, bending, reaching, kneeling, and frequent immersion of hands in water. Reasonable accommodations may be made for individuals with disabilities to perform essential functions.

Requirements

Must be at least 21 years old.
High school degree or GED required.
Reading, writing, basic math, and verbal communication skills in English required.
Reliable transportation and a government-issued driver’s license required.
Ability to pass the company background check.
One to two years of supervisory experience, preferably in casual dining or bar service.
Proven ability to handle complex customer service situations.
Ability to work 20–40 hours per week on a flexible schedule that includes mornings, midday shifts, evenings, weekends, and holidays.
Ability to wipe down tables and booth seats and pick up floor debris.
Ability to transport plates, glasses, and baskets between the service bar and kitchen more than 30 times per shift.
Ability to transport glass racks and cases weighing up to 25 pounds up to 15 times per shift.
Ability to stand and exert fast-paced mobility for periods of up to four hours.
Ability to balance, reach, bend, stoop, and kneel, and frequently lift up to 50 pounds.
Ability to immerse hands in water frequently, approximately every five minutes throughout a shift.
Ability to speak clearly and listen attentively to guests and other employees.
Ability to work around wet floors, loud noises, fast-paced activity, and outdoor conditions.

Nice To Haves

ServeSafe Alcohol Certification is a plus.
Bilingual experience is a plus.

Responsibilities

Assist in supervising the restaurant environment during scheduled shifts.
Ensure prompt, friendly service in accordance with company guidelines.
Build a culture guided by the company Vision and Mission, focusing on people, profits, and guest experience.
Ensure prompt response to and correction of verbal guest complaints.
Provide a high-quality guest experience through table touching and proactive resolution of potential issues.
Teach and enforce alcohol awareness.
Assist in maintaining adequate inventory levels.
Ensure product preparation and presentation meet company standards.
Ensure safety and security programs follow company policy and government standards, and report concerns to the Associate or General Manager.
Promote restaurant organization, cleanliness, and sanitation.
Complete assigned administrative tasks related to restaurant opening and closing procedures.
Ensure cash handling procedures follow company and brand policies.
Manage alcohol service in accordance with state and federal laws, regulations, and company and brand policies and standards.
Accept and audit deliveries.
Assist in supervising Team Member performance.
Maintain professionalism, ethics, integrity, and a role-model image.
Perform other related duties as required and assigned.