Team Lead

Clearwater Express Wash•Lumberton, TX

14d

About The Position

ClearWater Express Wash and BlueWave Express Wash are growing express car wash companies focused on providing an exceptional guest experience and creating opportunities for team members to grow. The Team Lead is a hands-on leadership role, working alongside the team to guide daily operations, train team members, maintain company standards, and provide excellent guest service. The role is suited to someone with leadership experience or a strong Team Member ready to grow; previous car wash experience is not required. The position offers opportunities to develop leadership, customer service, sales, and operational skills, with potential advancement to Assistant Manager or Car Wash General Manager.

Requirements

Strong communication and interpersonal skills.
Ability to provide excellent customer service in a fast-paced environment.
Comfort coaching and training other team members.
Initiative and ability to make decisions when needed.
Dependability and commitment to showing up ready to lead.
Strong problem-solving and organizational skills.
Attention to detail and pride in maintaining company standards.
Basic computer and technology skills.
Willingness to learn basic car wash equipment and facility operations.
Ability to work outdoors in changing weather conditions.

Nice To Haves

Previous leadership, supervisory, or team lead experience.
Previous experience in retail, customer service, restaurant, hospitality, sales, automotive, or another team-based environment.

Responsibilities

Lead by example and help create a positive, productive team environment.
Support daily car wash operations and help keep the location running efficiently.
Train and coach Team Members on customer service, safety, products, memberships, and daily responsibilities.
Provide excellent customer and guest service and help resolve questions or concerns.
Assist guests with wash services, membership information, and product recommendations.
Help maintain a clean, organized, and welcoming location.
Reinforce company standards for uniforms, appearance, safety, and professionalism.
Ensure team members follow established safety procedures and operating standards.
Assist site leadership with daily tasks, assignments, and operational priorities.
Learn and perform all positions and responsibilities at the location.
Identify and address operational issues and communicate them to site leadership.
Assist with basic equipment and facility needs and learn car wash operations and maintenance.
Support opening and closing procedures as assigned.
Help create an environment where team members feel supported, accountable, and motivated to succeed.