Team Lead

Potomac Family Dining Group • Harrisonburg, VA

13d • Onsite

About The Position

The Team Lead is a supervisory position primarily responsible for leading a shift, team members, and processes to deliver superior food and beverage service to restaurant guests in accordance with Potomac Family Dining Group and Applebee’s brand standards for timeliness, accuracy, and guest service. The role assists in supervising the restaurant environment during scheduled shifts and has very limited decision-making authority. The Team Lead supervises hourly team members on the shift, upholds professionalism, ethics, and integrity, and performs other related duties as assigned.

The position requires a high school degree or GED, a minimum age of 21, English reading, writing, basic math, and verbal communication skills, and reliable transportation with a government-issued driver’s license. Candidates should have 1–2 years of supervisory experience, preferably in casual dining or bar service, and be able to handle complex customer-service situations and pass a company background check. Work weeks may be 20–40 hours, with a flexible schedule that includes mornings, mid-day shifts, evenings, weekends, and holidays.

The work involves frequent movement and physical activity throughout the shift, including lifting, carrying, cleaning, reaching, bending, stooping, and kneeling. Conditions may include wet floors, loud noises, a fast pace, and outdoor conditions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

• Must be 21 years of age or older.
• High school degree or GED required.
• English reading, writing, basic math, and verbal communication skills required.
• Reliable transportation and a government-issued driver’s license required.
• Ability to pass a company background check.
• Proven ability to handle complex customer-service situations.
• 1–2 years of supervisory experience, preferably in casual dining or bar service.
• Ability to work 20–40 hours per week and a flexible schedule including mornings, mid-day shifts, evenings, weekends, and holidays.
• Ability to wipe tables, table legs, and booth seats and pick up floor debris.
• Ability to transport plates, glasses, and baskets between the service bar and kitchen more than 30 times per shift.
• Ability to transport glass racks and cases weighing up to 25 pounds up to 15 times per shift.
• Ability to stand and exert fast-paced mobility for periods of up to four hours.
• Ability to reach, bend, stoop, and kneel, maintain balance, and frequently lift up to 50 pounds.
• Ability to immerse hands in water frequently, approximately every five minutes throughout a shift.
• Ability to speak clearly and listen attentively to guests and other employees.

Nice To Haves

• ServeSafe Alcohol Certification.
• Bilingual experience.

Responsibilities

• Lead the shift and assist in supervising the restaurant environment and team member performance.
• Ensure prompt, friendly service according to company guidelines.
• Build a culture guided by the company Vision and Mission, focusing on people, profits, and guest experience.
• Respond promptly to verbal guest complaints and ensure they are corrected.
• Support a high-quality guest experience through table touches and proactive resolution of potential guest issues.
• Teach and enforce alcohol awareness.
• Assist in maintaining adequate inventory levels.
• Ensure product preparation and presentation meet company standards.
• Ensure safety and security programs follow company policy and government standards, and report concerns to the Associate or General Manager.
• Promote restaurant organization, cleanliness, and sanitation.
• Complete basic administrative tasks associated with restaurant opening and closing procedures.
• Ensure cash-handling procedures follow company and brand policy.
• Manage alcohol service according to applicable state and federal laws and regulations and company and brand policies and standards.
• Accept and audit deliveries.
• Maintain a professional, ethical, and integrous role-model image.
• Perform other related duties as required and assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED