Team Lead
About The Position
The Team Lead delivers exceptional customer service to customers and patients and helps ensure they are delighted with their experience. The role supports store success by managing key optical and, where applicable, lab processes and systems to exceptional standards. In Retail, the Team Lead helps the team provide unsurpassed customer service, executes work accurately with a proactive, solution-driven approach and strong product knowledge, assists customers with selections and recommendations, supports sales associates, and serves as a responsible alternate store key holder. In the Lab, where applicable, the Team Lead custom-fits glasses and precisely places prescriptions in lenses; helps associates strengthen their knowledge, skills, and certifications in foundational product and store processes related to lens and lab technology; ensures finished eyewear meets optical standards and customer requirements; promotes safe work practices; and handles basic operation, cleaning, and ongoing maintenance of lab tools and systems.
Requirements
- High school diploma or GED.
- Strong optical and retail experience.
- Knowledge of current optical theory and merchandise.
- Strong communication and listening skills.
- Strong interpersonal skills.
- Strong basic math skills.
- Sales skills.
- Problem-solving ability.
- Familiarity with cash registers, computers, and calculators.
- Leadership and training experience.
- Edging and mounting experience.
- Basic optics knowledge and optical measurement experience.
Nice To Haves
- State licensure, if applicable, and/or ABO Certification in non-licensed states.
- LensCrafters Final Eyewear Inspector Certification.
- LensCrafters Quality, Fitting & Adjusting Program.
- Optical machinery or instruments experience.
- Customer service experience.
- AccuFit Digital Measurement System certification.
- Knowledge of current store merchandise and lens options.
Responsibilities
- Ensure the LensCrafters team provides unsurpassed customer service.
- Execute work accurately with a proactive, solution-driven approach and product knowledge.
- Assist customers with selections and recommendations, and assist sales associates.
- Serve as a responsible alternate store key holder.
- Custom-fit glasses and precisely place prescriptions in lenses when working in the Lab, if applicable.
- Help associates strengthen their knowledge, skills, and certifications in foundational product and store processes related to lens and lab technology.
- Ensure finished eyewear meets optical standards and customer requirements.
- Create a safe working environment and demonstrate safe work practices.
- Operate, clean, and maintain lab tools and systems at a basic level.
Benefits
- Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.
- A competitive bonus and/or commission plan may also be offered.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
