Team Lead

Riderflex•Springfield, MA

86d•$20 - $20•Onsite

About The Position

6 Brick's LLC is hiring a Team Lead to run day-to-day floor operations at its high-volume cannabis dispensary in Springfield, Massachusetts. This is a leadership role rather than a senior Budtender position. The Team Lead opens and closes the store, leads and coaches Budtenders, maintains accurate transactions and inventory, and keeps shifts moving during busy periods. The work includes both customer-facing and back-of-house responsibilities, including register duties, coaching, performance tracking, product and terpene education, inventory support, compliance, and dispensary administration. The role requires maintaining an organized, accurate, and composed approach in a fast-paced, regulated environment. 6 Brick's emphasizes continuous improvement as standards evolve with regulations and operations. The position offers a path toward roles such as Retail Manager, Inventory Manager, or General Manager.

Requirements

Must be 21 years of age or older.
Must pass all state-required background checks and CCC badging.
Ability to lift up to 50 lbs.
High school diploma or GED.
Previous experience as a Team Lead, Shift Lead, Supervisor, or in a similar leadership role.
Availability for closing shifts, weekends, and holidays, including busy days such as 4/20, Green Wednesday, and Black Friday.
Strong math skills for cash handling and reconciliation.
Excellent communication skills and attention to detail.
Open to feedback and able to apply coaching quickly.
Comfortable giving direct feedback and holding teammates accountable.
Work collaboratively with leadership and bring solutions, not just problems.
Stay organized, accurate, and composed in a fast-paced, regulated environment.

Nice To Haves

Cannabis industry experience.
Hands-on METRC experience.
Dutchie POS experience.
1 to 3 years of retail supervisory experience.
Working knowledge of state and local regulatory guidance, with the ability to interface with the CCC if needed.
Proficiency with Microsoft Office and comfort learning new software.

Responsibilities

Open and close the dispensary and run day-to-day floor operations.
Lead the store in the absence of senior management.
Manage shift coverage and respond to callouts.
Train and onboard new team members.
Make sound decisions under pressure and keep the team calm during busy periods.
Oversee Budtender performance and monitor customer interactions.
Coach employees directly and provide input for performance evaluations.
Track write-ups related to uniform, performance, and attendance.
Reinforce accountability, professionalism, and adherence to policy.
Support employee development and product knowledge, including terpenes and cannabinoids.
Manage cash handling, register reconciliation, safe counts, and daily financial reporting.
Process returns and exchanges accurately.
Support inventory accuracy, receiving, and cycle counts.
Follow bag-to-screen and scanning procedures precisely.
Maintain compliance with Massachusetts CCC regulations and company SOPs.
Handle customer complaints and escalations professionally.